Lute Riley Honda

I started my car search at USAA's Auto Circle. Mark called me and invited me to look at a vehicle similar to the one I had chosen from Auto Circle.Not once did he make me feel pressured,insignificant, called me and invited me to look at a vehicle similar to the one I had chosen from Auto Circle.Not once did he make me feel pressured,insignificant, or confused. He seemed to be rather descriptive in telling me about the vehicle, a '98 Toyota Camry, 155K miles. I met George and he helped me with the process of purchasing the vehicle. That was the easiest thing I have done in a long time, everything was ready and available. Once the process started it went so smoothly. After purchasing the vehicle there were some thing wrong with it, the headlights were out and the door to the gas tank wouldnt open. I brought the vehicle in on Monday morning around 0940 AM and the issues were corrected, having me out of there by 1100 AM. I cant explain how much I apprecaite the attention and help from these two guys. I would like to make sure they are recognized for their attentiveness and help. More

I had an unbelievable awesome experience at Lute Riley Honda. My terrific salesman LOUI EVERHART was fantastic. I am a female and I have found that sometimes places try to take advantage of women. But not Honda. My terrific salesman LOUI EVERHART was fantastic. I am a female and I have found that sometimes places try to take advantage of women. But not at this dealership! The first visit I made I was not sure if I wanted an SUV or Sedan. The time Loui Everhart spent with me explaining the different features of both cars was very nice. They even let me take home the two cars to see which car I would feel more comfortable in and enjoy. They understood what a huge purchase this was for me. The respect and trust that this dealership has with their customers is fantastic. There was NO pressure at all. At the time the color of the car was unavailable. After major research to find me the CRV EX-L, the car arrived off the dock yard. Loui drove all the way to Victoria,TX with NO complaints or even pressure for me to buy after he drove 10 hours to get me the car.I truly appreciated that kind of treatment from the company. The final price was given to me at the dealerships lowest price possible. I know because I had looked for months before but Lute Riley never knew.... To my surprise, when I finally did make up my mind to buy the CRV the price was lower than expected without haggling or pressure. This experience was amazing and I truly do recommend this dealership to anyone that is looking for a HONDA. More

I've purchased lots of new vehicles, and most dealerships try to keep you in the showroom or on the lot as long as possible in an attempt to close the deal. For me, this is a huge turnoff because my time is try to keep you in the showroom or on the lot as long as possible in an attempt to close the deal. For me, this is a huge turnoff because my time is extremely valuable. The salesperson (Kenny)and others at Lute Riley Honda, listened to me and understood that I had limited time. I told them what vehicle I wanted and the price I was willing to pay. They were willing to match the best deal I'd found in terms of price, and they had the exact vehicle I wanted in terms of options, color, etc. This was the easiest, most pleasant car buying experience I've ever had. And, when I returned to the dealership to have the license plates put on, the salesperson had the vehicle washed and vaccuumed. This was so simple, but it meant a lot. More

Hussein Ali was extremly informative, Friendly and willing to guide and help me in everyway needed. He presonally intruduced me to individuals that would take me through the process of purchasing and willing to guide and help me in everyway needed. He presonally intruduced me to individuals that would take me through the process of purchasing and servicing my vechicle. I left the dealership feeling I had made good friends at Lute Riley Honda. Kristen Johnson was very friendly and explained the entire financial process with me so that I understood and had no fears of the unknown. Because my insurance check did was not received on the date that was given to me by my agent, I was afraid there would be problems. Kristen worked with me to erase those fears. Dan Weiss made sure any issues I had with an unexplained noise I was concerned about was taken care. Christine Phan-Schultz handled the servicing of my vechicle along with the Service Manager (name?). My car was not returned to me until the problem was solved though it took several attempts. I very much appreciated the determination to return my vechicle with the problem corrected not bandaged. Though I am new in Texas, all those that I have contact with I tell of the positive experience I had with Lutz Riley Honda at every opportunity. More

Alex is AWESOME! My mom has known him for a while so I too go get my car serviced by his team. He is always friendly, and he really cares about his customers. too go get my car serviced by his team. He is always friendly, and he really cares about his customers. More

I would definitely recommend Lute Riley. This is my second new Honda from this dealer (2006, 2011) Hussein Ali helped me with this deal. A respectful and helpful salesman with excellent customer ser second new Honda from this dealer (2006, 2011) Hussein Ali helped me with this deal. A respectful and helpful salesman with excellent customer service. The experience was positive. More

Last year I purchased a new 2010 Honda Accord and had an unfortunate wreck. My car was totalled as a result. I went to Lute Riley and spoke with the manager, Chris Ballard. I explained that I was looking unfortunate wreck. My car was totalled as a result. I went to Lute Riley and spoke with the manager, Chris Ballard. I explained that I was looking for a replacement vehicle and wanted to keep the payments to what I was paying or close to that. Chris referred me to Ali to help in my car selection while he worked on the financial side. Ali was extremely helpful and had excellent customer service. With the help of Ali and Chris, I was able to get a brand new 2011 Accord at the same price as what I had been paying. I would definitely recommend Lute Riley to others and Ali is your guy! He's been there 5 years and the experience shows. More

I appreciate the fact that I received a phone call from the dealership telling me that they were giving top dollar for trade ins. When I made the appointment, I explained that I would only be interested i the dealership telling me that they were giving top dollar for trade ins. When I made the appointment, I explained that I would only be interested in a new vehicle if the money was right. I totally meant that, and only looked at a new vehicle seriously when the dollars were lining up. My experience was a positive one, not pressured, stressed by any employees at all. I would totally recommend Lute Riley Honda again, just as I have in the past. Thank you, Donna More

I'm a long-time customer of the Lute Riley Service Dept. My comments: Christine Phan is great! Really cared; timely responded to inquiries; professional attitude; no b.s.; gave me a break on pricing and r My comments: Christine Phan is great! Really cared; timely responded to inquiries; professional attitude; no b.s.; gave me a break on pricing and rental car for being a long-time loyal customer; made honest recommendations. Thanks again. Kenny Broodo More

My daughter purchased a used vehicle from this dealership this past weekend. What a wonderful experience! Carlton Bargman was our sales consultant and was such a delightful young man. No pushy salesman here. this past weekend. What a wonderful experience! Carlton Bargman was our sales consultant and was such a delightful young man. No pushy salesman here. He was very respectful and helpful, but not pushy. Once we finished up with Carlton, we were directed to the finance department. The most wonderful young man, William Chambless, helped us. He worked so hard, along with another gentleman by the name of Will (I did not get his last name), to find a lender who would give my daughter a loan. We started the car buying process at 9:00 a.m. and were completely done by 12:30 p.m. It was as close to painless as a car buying experience could be. We were so impressed by these young men and the dealership in general. We will definitely come back for our next car purchase. More