Lute Riley Honda

I have purchased many cars from Lute Riley and always received good service but this was an especially memorable experience. While I have purchased from Mark before this was my first experience with his received good service but this was an especially memorable experience. While I have purchased from Mark before this was my first experience with his partner Houmam. I am the store manager for Eddie Bauer's #1 ranked (365 stores) Watters Creek store in Allen. As a 92 year old Brand, my company stresses the importance of Legendary Customer Service but I rarely experience it outside my own store. Houmam was Legendary. His product knowledge was solid - he had an answer for every question. His patience, enthusiasm and sense of humor made the experience of buying a car a pleasure. He was everything an average car salesman was not. And when I came to pick up my new car, he not only reminded me to remove my toll tag, my garage door opener and the CD in the player (I was sure I remembered everything!) but he made me a gift of the music he shared with me during my test drives. I was not anticipating getting a new car that day but because of Houman's customer service, I saw no need to postpone the purchase. I will not hesitate to recommend him to anyone who needs a new car. Please be sure you recognize his unique abilities. More

My experience was exceptional! Everyone was very professional and treated me with respect. I came in looking at the CR-V. After talking with Marc Dupuy he saw that I would be happier in the Accord professional and treated me with respect. I came in looking at the CR-V. After talking with Marc Dupuy he saw that I would be happier in the Accord Crosstour. Because of his ability to read me the sale was made. I probably would not have gotten the CR-V... Houmam was very informative about all of the features and was very helpful. He never made me feel inadequate even though it was obvious I knew very little. Marc's follow up was excellent and he kept me informed throughout the whole process. I have already recommended Marc and Lute Riley Honda to a few people and I will continue to do so in the future. More

SHAWN LISTENED TO OUR NEEDS AND WAS PATIENT WITH OUR NEED TO COMPARE CARS.WHEN WE DECIDED ON THE HONDA ACCORD ,HE WAS ABLE TO GET THE EXACT CAR WE WANTED @ A FAIR PRCE.HE WAS THE CONSUMMATE PROFESSIONAL WHO TO COMPARE CARS.WHEN WE DECIDED ON THE HONDA ACCORD ,HE WAS ABLE TO GET THE EXACT CAR WE WANTED @ A FAIR PRCE.HE WAS THE CONSUMMATE PROFESSIONAL WHO KNEW BOTH HIS PRODUCT AND CUSTOMER WELL.IT WAS OUR GOOD FORTUNE TO HAVE WORKED WITH HIM. More

We were in Lute Riley dealership a couple of weeks ago and bought a new Honda Odyssey Touring Edition with the help of salesman Ke Chen. Let me give you a brief recap of our car buying experience. W and bought a new Honda Odyssey Touring Edition with the help of salesman Ke Chen. Let me give you a brief recap of our car buying experience. We had been looking for over a month and had been to multiple dealerships as my husband wanted me to look at a lot of different cars to make sure I was happy with the kind we picked. We actually had been to this dealership twice to look at the Odyssey and Pilot. I won't go any further about those two visits. We obviously did not meet Ke on those visits. We adopted a baby boy and really needed a new car with more room and decided we would buy by the end of the month. Saturday, August 27 we set aside the day to shop. We had our day mapped out and had pretty much narrowed down to the Odyssey EX edition or the Nissan Quest or 2 other cars. We looked to see who had inventory and Lute Riley had one color we wanted to see. The last thing my husband said to me as we walked out the door was - "we will start at Lute Riley JUST to see that color but I do NOT want to do business with Lute Riley - we will head to a Frisco dealership after that". We arrived on the lot at 12:30 - just to look at color - and left at 5:00 with a brand new car. Why? Pretty much 100% because of Ke Chen. He greeted us at the door and was gracious, knowledgeable, helpful and not pushy or that "trying to be icky sweet" salesman that makes you crazy. My husband is a DETAIL technical organizer personality type and Ke answered ALL of his questions - Ke knew EVERY detail my husband wanted to know. We had seen 10 salesman before Ke and NOT one was as knowledgeable as Ke was about the Odyssey - my husband was almost speechless as ALL his technical questions were answered! I must say, when Ke asked if we wanted to talk numbers, I was ready for my husband to say no and drag me out of there and just about fainted when he said YES. Especially since the Touring edition was, as my husband put it, WAY more car than what he intended to buy. Ke sat at his desk with us and discussed the differences in the editions and the pros and cons and before I knew it my husband was looking at numbers for the Touring edition. Ke, and David, negotiated so graciously with us without any HIGH PRESSURE tactics and much to my surprise and delight we signed the deal and drove off with a rockin' new car! Let me put it this way....some of our VERY dearest friends own a Nissan dealership and always make us a deal......yet we are now proud owners of a Lute Riley Honda! Count your blessings that you have such a wonderful employee. Ke is an unbelievable asset to your organization and thanks to him, we have forgotten all our car buying horror stories and now can share about our painless wonderful afternoon buying a car from Ke at Lute Riley. If you had told me this scenario that Saturday morning I would have laughed at you. But thanks to Ke, we are VERY VERY VERY happy customers and will recommend Ke and Lute Riley to all our friends and family. We smile every time we get in our new car. We love it. We are SO grateful Ke pointed out the pros of the Touring edition and that, thanks to him, we did not settle for the EX edition. Words cannot even express our delight at our new car. And then after we signed the papers Ke spent over an hour in the 110 degree heat training us on all the bells and whistles.....that was quite over and above his responsibility but he did it so graciously! We would have been lost without his training! Ke is THE best and we will be back to buy from him again! He has changed our opinion of car buying, and Lute Riley, forever. In our opinion, he's a rock star! Teresa & David More

Been doing business with Marc at lute Riley for about 18+ yrs! That pretty much speaks volumes for my satisfaction! In that time, have worked with service and body shop, both of which do excellent work! yrs! That pretty much speaks volumes for my satisfaction! In that time, have worked with service and body shop, both of which do excellent work! More

I started my car search at USAA's Auto Circle. Mark called me and invited me to look at a vehicle similar to the one I had chosen from Auto Circle.Not once did he make me feel pressured,insignificant, called me and invited me to look at a vehicle similar to the one I had chosen from Auto Circle.Not once did he make me feel pressured,insignificant, or confused. He seemed to be rather descriptive in telling me about the vehicle, a '98 Toyota Camry, 155K miles. I met George and he helped me with the process of purchasing the vehicle. That was the easiest thing I have done in a long time, everything was ready and available. Once the process started it went so smoothly. After purchasing the vehicle there were some thing wrong with it, the headlights were out and the door to the gas tank wouldnt open. I brought the vehicle in on Monday morning around 0940 AM and the issues were corrected, having me out of there by 1100 AM. I cant explain how much I apprecaite the attention and help from these two guys. I would like to make sure they are recognized for their attentiveness and help. More

I had an unbelievable awesome experience at Lute Riley Honda. My terrific salesman LOUI EVERHART was fantastic. I am a female and I have found that sometimes places try to take advantage of women. But not Honda. My terrific salesman LOUI EVERHART was fantastic. I am a female and I have found that sometimes places try to take advantage of women. But not at this dealership! The first visit I made I was not sure if I wanted an SUV or Sedan. The time Loui Everhart spent with me explaining the different features of both cars was very nice. They even let me take home the two cars to see which car I would feel more comfortable in and enjoy. They understood what a huge purchase this was for me. The respect and trust that this dealership has with their customers is fantastic. There was NO pressure at all. At the time the color of the car was unavailable. After major research to find me the CRV EX-L, the car arrived off the dock yard. Loui drove all the way to Victoria,TX with NO complaints or even pressure for me to buy after he drove 10 hours to get me the car.I truly appreciated that kind of treatment from the company. The final price was given to me at the dealerships lowest price possible. I know because I had looked for months before but Lute Riley never knew.... To my surprise, when I finally did make up my mind to buy the CRV the price was lower than expected without haggling or pressure. This experience was amazing and I truly do recommend this dealership to anyone that is looking for a HONDA. More

I've purchased lots of new vehicles, and most dealerships try to keep you in the showroom or on the lot as long as possible in an attempt to close the deal. For me, this is a huge turnoff because my time is try to keep you in the showroom or on the lot as long as possible in an attempt to close the deal. For me, this is a huge turnoff because my time is extremely valuable. The salesperson (Kenny)and others at Lute Riley Honda, listened to me and understood that I had limited time. I told them what vehicle I wanted and the price I was willing to pay. They were willing to match the best deal I'd found in terms of price, and they had the exact vehicle I wanted in terms of options, color, etc. This was the easiest, most pleasant car buying experience I've ever had. And, when I returned to the dealership to have the license plates put on, the salesperson had the vehicle washed and vaccuumed. This was so simple, but it meant a lot. More

Hussein Ali was extremly informative, Friendly and willing to guide and help me in everyway needed. He presonally intruduced me to individuals that would take me through the process of purchasing and willing to guide and help me in everyway needed. He presonally intruduced me to individuals that would take me through the process of purchasing and servicing my vechicle. I left the dealership feeling I had made good friends at Lute Riley Honda. Kristen Johnson was very friendly and explained the entire financial process with me so that I understood and had no fears of the unknown. Because my insurance check did was not received on the date that was given to me by my agent, I was afraid there would be problems. Kristen worked with me to erase those fears. Dan Weiss made sure any issues I had with an unexplained noise I was concerned about was taken care. Christine Phan-Schultz handled the servicing of my vechicle along with the Service Manager (name?). My car was not returned to me until the problem was solved though it took several attempts. I very much appreciated the determination to return my vechicle with the problem corrected not bandaged. Though I am new in Texas, all those that I have contact with I tell of the positive experience I had with Lutz Riley Honda at every opportunity. More