Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Customer Been coming here for oils changing since I bought the car everyone have been great enjoy talking to them will buy another car or truck soon,thanks Been coming here for oils changing since I bought the car everyone have been great enjoy talking to them will buy another car or truck soon,thanks More

Quick service and good communicacation about the problem. Brought my truck in on a Wednesday to find out what my problem with the dash.and they discovered that dash cluster was bad.had to replace dash cluster Brought my truck in on a Wednesday to find out what my problem with the dash.and they discovered that dash cluster was bad.had to replace dash cluster took 1 week to get back. More

HORRENDOUS customer service!!! Update: They finally fixed the radio. It does not make up for over a year of struggling and dealing with a multitude of issues. Plus, they made no sec Update: They finally fixed the radio. It does not make up for over a year of struggling and dealing with a multitude of issues. Plus, they made no secret that it was because of the bad review that they were fixing it. The installers were great about coming to get my Jeep and taking care of everything then giving me a demo on all the functions. During this year, Mike transferred to a new job. Nicole is clueless about what customer service is about. I'm happy to finally have a functional radio so I have increased my earlier rating from 1 to 3. It just does not make up for the past 16 months. I'll never have the same feelings for my Jeep again. Note: I was told the GM had no ideal this was happening. Original: When I bought my new Jeep, they told me I could have a backup camera installed by them for about $500. After I dropped it off for installation, they announced it required a new radio and the factory radio could not be used. The Kenwood they installed ($1200) has NEVER worked. It is a nightmare! I have a long list of problems including randomly turning on/off, volume changes, buttons not working or strange results. I have even had wires fall down across my dash. Multiple trips, phone calls (rarely unreturned), emails, texts, BROKEN/ empty promises and well over a year later, I still am dealing with a radio that doesn't work. Take my advice and steer clear of this shady business with it's sketchy characters. More

Brought my truck in for service, received so much more! First, Bobby helped me with some routine maintenance, then contacted by Bryan in sales in regards to my Ram and a potential trade. In the end, upgrade First, Bobby helped me with some routine maintenance, then contacted by Bryan in sales in regards to my Ram and a potential trade. In the end, upgraded to a 2017 Ram with lower payments and better equipment! Highly recommend. More

Check Engine I had a check engine light come on for my 2016 wrangler. The service rep I spoke with, Bobby, helped me understand everything about what was going dow I had a check engine light come on for my 2016 wrangler. The service rep I spoke with, Bobby, helped me understand everything about what was going down and how to proceed. I had a wonderful experience here and will be bringing my car(s) in here for any service I need. Thanks for the awesome customer service. Highly recommend this dealer for anyone's needs. More

Great service start to finish Service was fantastic as usual, and the representative I worked with, Nathannial, was solid and top notch. He made sure I was aware and educated on se Service was fantastic as usual, and the representative I worked with, Nathannial, was solid and top notch. He made sure I was aware and educated on services recommended, but there was no pressure to do additional services. As someone that works in a heavily customer service leaning industry, I can recognize someone that doesn't just pay lip service to giving good customer care, and I can easily see this gentleman holds customer service sacred. I would certainly like for him to be recognized for his outstanding work. Vern Larkin DOS 12/23/17 More

Stopped for a quick oil change Without having an appointment I stopped for a quick oil change at Luther Brookdale Chrysler Jeep Dodge and they took good care of me. They beat their Without having an appointment I stopped for a quick oil change at Luther Brookdale Chrysler Jeep Dodge and they took good care of me. They beat their time estimate and were polite and professional. (AMH) More

Above and beyoind I had brought my jeep in for service and when leaving asked about the cost of a replacement key fob as I needed a replacement t but due to cost had po I had brought my jeep in for service and when leaving asked about the cost of a replacement key fob as I needed a replacement t but due to cost had postponed it. Dave started to look it up but went the extra mile and research that My warranty had covered a replacement. He could of easily just quotes me to cost and went along his way but he went the extra mile for me! That's putting the customers best interest first! More

This time Nicole and Brian Hartman were professional. I went for car oil change, Nicole did the all paper work with respect and professionally. She gave me all information about the time and other things I went for car oil change, Nicole did the all paper work with respect and professionally. She gave me all information about the time and other things. Brian Hartman recognized me and said hello, hi , he was busy though. I love their customer service with a smile. Whatever they did was extra ordinary. More

Service As usual, Brandon took excellent care of me with my service needs. I had a check engine light re-occur after having it fixed a few weeks ago. Brandon As usual, Brandon took excellent care of me with my service needs. I had a check engine light re-occur after having it fixed a few weeks ago. Brandon put my vehicle back with the same technician who diagnosed and solved the problem. More