Luther Brookdale Chrysler Jeep Dodge RAM

**Avoid Brookdale Chrysler, Jeep, Dodge – No Service After the Sale** I regret ever doing business with Brookdale Chrysler, Jeep, Dodge. While they were eager to make the sale, their service departme After the Sale** I regret ever doing business with Brookdale Chrysler, Jeep, Dodge. While they were eager to make the sale, their service department has been nothing short of a nightmare since. I’ve been waiting over **six months** for warranty-covered repairs on my Jeep, and it feels like they’re deliberately dragging their feet because it’s not profitable for them. I’ve made **two trips from East Bethel to Brooklyn Park**, both wasted because they scheduled appointments and failed to notify me that they didn’t have the parts. No calls, no emails—just canceled appointments and zero communication. The service department, specifically **Nathan Bachman**, initially called to say he updated my file and put me back on the list. He promised weekly updates every Friday. That happened **once**. Then he claimed the list was lost. Seriously? My Jeep still has a **non-functioning radio and backup camera**, and the **Service 4WD light is on**—a major concern with winter approaching in Minnesota. This is exactly why I bought a 4WD vehicle, and now it’s unreliable. To make matters worse, I referred my **sister-in-law** to this dealership, and she’s experiencing the same lack of More

Brought my lightly used 2017 Dodge Drango in for a check engine light issue. Dealership has had it for one month with no resolution. engine light issue. Dealership has had it for one month with no resolution. More

Service department is horrible, also service advisors didn’t really care about how I felt with the service that was received all the advisor was concerned about was a fee, I wouldn’t recommend anybody to didn’t really care about how I felt with the service that was received all the advisor was concerned about was a fee, I wouldn’t recommend anybody to get their car serviced here. More

Do not use this service center for anything engine related. They do not have the technical skills to diagnose engine problems. They also give you the runaround and tell you they will know more "tomo related. They do not have the technical skills to diagnose engine problems. They also give you the runaround and tell you they will know more "tomorrow". 3 months later and we are still waiting for "tomorrow". Use this location at your own peril. More

Terrible experience. They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 co They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 core charge from my bill. Luckily I caught their error and called them out. How could a dealer forget to remove the core charge? The vehicle repairs were not done properly since the noise returned shortly thereafter. When it became constant I brought it in again. They stated it was another issue that was $1800 in addition to the $4400 that I had just paid them. It turns out, Jeep had so many issues with their rear shafts, the part was on backorder with no timeline on when the part would be avialable. So it sat and sat. Jeep would do nothing. The Jeep representative stated that "machines" break down and having a transfer case and rear drive shaft fail at 75,000 miles is "normal". I ended up getting the real issue fixed shortly thereafter at a non-Jeep shop, which was less than half the cost that Luther Jeep quoted me. I More

Helped by Michael Henry and Lisa Singh. Made appointment for Feb 13 2025 at 8 am . Truck was there for update V06 Dragelink,V44 Tailgate latch and 67A Emissions Recall I was told one day Made appointment for Feb 13 2025 at 8 am . Truck was there for update V06 Dragelink,V44 Tailgate latch and 67A Emissions Recall I was told one day to do repair. It was not done on the 13 . I called on the 14th still not done, Lisa said would talk to technician, and get back to me. She then said technician would have it done that afternoon. return call that afternoon. Dealer is closed Saturday and Sunday. Monday told Michael Henry would have to pick up truck by Tuesday at 12 even if it was not done. I arrived at noon truck was not done . Michael said they did 67A emission recall but did not have parts to do the other two recalls . He said when parts were in he would call. I asked about the free warranty extension on engine and he said no. He should read the recall notice. I pointed it out on the card Ram mailed me. He would not even look at it. It looks like all the other bad service remarks I am not the only one. I would not recommend this dealership for any service work. By the way, I checked with another Ram dealer and they showed no recall done at all on my truck. More

I just had my 2024 Jeep Wrangler serviced here Luther Brookdale Jeep and I have to say stellar service from start to finish. Michael is service was awesome to work with and my repairs were done in a time Brookdale Jeep and I have to say stellar service from start to finish. Michael is service was awesome to work with and my repairs were done in a timely fashion. I have bought several cars from these guys and they always treat me right!! I highly recommend this dealership. More

KAYLA OLSON- IF YOU EVER NEED THE BEST SERVICE REP GO DIRECTLY TO HER. SHE IS AMAZING , CARES AND GOES ABOVE AND BEYOND. SHE IS THE ONLY REASON WHY MY VEHICLES WILL EVER BE SERVICED AT BROOKDALE CJD. THA DIRECTLY TO HER. SHE IS AMAZING , CARES AND GOES ABOVE AND BEYOND. SHE IS THE ONLY REASON WHY MY VEHICLES WILL EVER BE SERVICED AT BROOKDALE CJD. THANK YOU SO MUCH. More

I left a message a week ago about the problem. I’m having with my 2024 jeep Rubicon. Doesn’t return phone calls. This is my second vehicle I’ve bought from them and this is totally unacceptable. I’m having with my 2024 jeep Rubicon. Doesn’t return phone calls. This is my second vehicle I’ve bought from them and this is totally unacceptable. More

Dropped off my vehicle with an appointment. Waited 3 days after several calls to service with no call back went to the dealership to check on my vehicle only to find it was never checked in. W Waited 3 days after several calls to service with no call back went to the dealership to check on my vehicle only to find it was never checked in. Waited another day for it to be looked at was told it would be done on Friday. Monday still not done. Horrible customer service at best. It was there for a simple shock replacement not anything major. Not impressed at all. More