Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Six hours late and no communication Dropped my truck off at 8:30 for requested work and recall. Promise to be done by noon. I called at 1 pm and 2 pm before I am then told that they have Dropped my truck off at 8:30 for requested work and recall. Promise to be done by noon. I called at 1 pm and 2 pm before I am then told that they have not started the work that was supposed to be done by noon. Still charged me and half of the work was not completed. Tire pressure system still not working and recall service was not done This is just the latest of missteps here. It has taken multiple trips on other occasions to get things done correctly. Think twice about wasting your time here and then go elsewhere. More

Nice Service Tire Rotation Appreciate that Vehicle was Washed with not having to ask. Rapid oil change was well handled, gave me free oil change although I upgraded with Synthet Appreciate that Vehicle was Washed with not having to ask. Rapid oil change was well handled, gave me free oil change although I upgraded with Synthetic , More

Excellent service Everyone in the service department was very friendly. Car was kept overnight and they provided me with a loaner at no cost. Service was done is a time Everyone in the service department was very friendly. Car was kept overnight and they provided me with a loaner at no cost. Service was done is a timely manner. More

Oil change Never had an issue always friendly and helpful. We will probably be buying are next vehicle there in the near future.thank you very much Never had an issue always friendly and helpful. We will probably be buying are next vehicle there in the near future.thank you very much More

Oil change and rotation Was there for an oil change and they suggested a rotation too. Staff is excellent, kept me posted - always friendly. Will be happy to suggest to othe Was there for an oil change and they suggested a rotation too. Staff is excellent, kept me posted - always friendly. Will be happy to suggest to others. More

It was a very good experience as usual. As usual I was happy with the people. As it turned out some significant additional work was needed and an effort was made and resulted in some redu As usual I was happy with the people. As it turned out some significant additional work was needed and an effort was made and resulted in some reduction of cost. They were able to work at it in addition to the oil change I came in for. More

Fast service Fast service. Part was in stock. Everyone else wanted to ship it in and I needed my asap. Parts and service then worked to fit me in and install the Fast service. Part was in stock. Everyone else wanted to ship it in and I needed my asap. Parts and service then worked to fit me in and install the part while I waited. More

My 2010 Town & Country To have the cause of my 2010 Town & Country stalling without warning while driving. I took it in and they said they had found the cause and to pick it To have the cause of my 2010 Town & Country stalling without warning while driving. I took it in and they said they had found the cause and to pick it up. I did and the same thing happened two days after I picked it up. It is now back in for further diagnosis. More

Great Experience Everything was done as expected and on time. Actual expense was less than expected as well. They managed to accommodate my needs on short notice also Everything was done as expected and on time. Actual expense was less than expected as well. They managed to accommodate my needs on short notice also. Very much appreciated. More

Thank you I had to bring in my Caravan for some warranty work this past week. I emailed my go to service rep (Nicole) and she got me all setup in no time at al I had to bring in my Caravan for some warranty work this past week. I emailed my go to service rep (Nicole) and she got me all setup in no time at all with an appt and loaner car. I was dealing with a transmission issue and a fan issue. Both issues were addressed and I am now satisfied. Throughout the process Nicole and Dave kept in touch with me ensuring I knew what was going on. I can be very meticulous about many things but that did not bother either of them. You should be proud to have an employee like Nicole working for your team. She has a great attitude and always listens to what I have to say. I have always trusted everything she's told me in regards to me vehicles when they are in for service. She is the type of person that goes the extra mile to make a customer happy. I really enjoy working with Nicole when I have service issues. Please take the time and recognize what a wonderful job Nicole does on a day to day basis as a service assistant and employee of the Luther family. A person with her skill sets is rare in the service industry these days...especially the automotive service industry. Keep up the great work Nicole, you are awesome at what you do. Thank you again for taking great care of me. -RD More