Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Mark G = Dr. Spock. Honest. To the Point. No speculation! I had a wonderful experience at Luther Jeep in Brooklyn Park. Mark Gray was my salesman and he walked me though the purchase of a new Jeep Cherokee w I had a wonderful experience at Luther Jeep in Brooklyn Park. Mark Gray was my salesman and he walked me though the purchase of a new Jeep Cherokee with what I think of as the "pushing the Easy Button" scenario. Friendly, non-assuming, non-pushy - just a great salesman with the gentle touch and a "more bang for your buck" delivery which helped me make the decision. I liked the approach and enjoyed avoiding the "new car purchase process", which I find stressful. Thank you Mark for assisting me in making an important decision about purchasing another Jeep. Betty Cook, Minneapolis More

Service was friendly and professional I bought my first Durango from Scott, general manager in 2001 and yes I am still driving it. It just went over 235,000 miles. He is assisting me in fi I bought my first Durango from Scott, general manager in 2001 and yes I am still driving it. It just went over 235,000 miles. He is assisting me in finding another gem. Scott's staff from the sales department to the service bay, including the fellow who drove me back to my office when I dropped the car off for service, where like Scott, "friendly, helpful, professional and genuinely wanting to do the best for me. Thank you all John Aquilina 6128509984 More

Another GREAT visit for service. Needed new tires and Steve Mackey took care of me again, and everything was done in tip top shape. Also getting my navigation system updated and he wo Needed new tires and Steve Mackey took care of me again, and everything was done in tip top shape. Also getting my navigation system updated and he worked that out with Chrysler as the past sent did not work. New one is being shipped and I know all will be well. The whole team in the service department is great, friendly, helpful & caring. Thank you all!! More

Love these guys! I live 140 miles away from this dealership and will not bring my Jeep anywhere else. After trying to use local shops and continually being disappoint I live 140 miles away from this dealership and will not bring my Jeep anywhere else. After trying to use local shops and continually being disappointed I started bringing my Jeep back to Luther Brookdale and I have never regretted it. More

They Care They go out of their way to make your visit plesant. They are professionals an when i want another car i will buy there. Service is great. They go out of their way to make your visit plesant. They are professionals an when i want another car i will buy there. Service is great. More

Disappointed I recently dropped my Jeep off to have a recall and an oil change done on it. My appointment was for 8:15 am; I dropped it off at 8, told them I neede I recently dropped my Jeep off to have a recall and an oil change done on it. My appointment was for 8:15 am; I dropped it off at 8, told them I needed it by 5, came in to pick it up at 5:15 and was informed that they hadn't even started it yet. I was very upset because I had taken the day off work to have this done and had to take my Jeep back untouched. The guy at the service desk said "if this wasn't the 20th time this has happened this week, I might have a better answer for you." I called the service manager the next morning and he agreed to have it picked up at my place of work, which they did. They also charged me full price for the oil change and brought it back with the gas tank on empty. I am just disappointed that they did not even replace the extra gas I had to use or discount the oil change. More

Service I would not recommend buying a vehicle from ANY luther dealer as I did and have nothing but problem after problem with my 2010 Dodge Journey. I had th I would not recommend buying a vehicle from ANY luther dealer as I did and have nothing but problem after problem with my 2010 Dodge Journey. I had the tranny replaced awhile back and now it clicks when trying to start it which it didn't do before the tranny replacement, I brought it up to them right away and they told me it could be an optional ground wire addition from the starter to the tranny and it would cost me $190 dollars for them to do. Also I had the power steering pump replaced and they routed my belt wrong so my alternator was squealing. I brought it to luther Kia where I bought it and they found that out. I called Mike the service manager and told him what Kia told me and he immediately did not believe me and thought I was lying. He said he was going to talk to Kia and call me back with a decision if he was going to pay them for the fix. I got a call from Kia saying my vehicle was done and Mike was going to cover it but he still has never called me to apologize or admit the mistake. I think there are major issues at luther all together and they advertise that they sell the most reliable used vehicles I. The state is a bunch of crap! I have been to corporate about my issues and get nowhere so they don't even care about the customer since they have there money from the sale so they just run with that. Steve(service advisor) is very polite and sympathetic to this situation but he is not management and cannot do anything to take care of the issue. More

takes accountability and ensures customer satisfaction I usually take my 2010 dodge journey to this dealer service center for oil change and any other services if any, last Saturday the oil case plug went I usually take my 2010 dodge journey to this dealer service center for oil change and any other services if any, last Saturday the oil case plug went hay wire while the technician trying openning it, i thought i shouldnt pay for the fix and i asked to talk to service manager but it was saturday, so they gave me rental car, used it on saturday, sunday and mobday when the manager Michael called to tell me my car is ready. After this expirience, i will keep using Mopar and i will change my dodge journey with a newer mopar from this dealer. Up and at em Mopar! Thats our Sweet USA car industry, lets go back to where we were 90 years ago, the creators of the car! More

Service I needed service work and they were unable to complete my vehicle on the day needed. Without asking kthey offered a loaner. When I returned to have I needed service work and they were unable to complete my vehicle on the day needed. Without asking kthey offered a loaner. When I returned to have the work completed (after part came in) work was done exactly on time as promised. More

I appreciate the quick turn around and prompt service I appreciate the prompt attention and follow up to my problem. The quick turn around to get me cared for. I thank you for the excellent service. I appreciate the prompt attention and follow up to my problem. The quick turn around to get me cared for. I thank you for the excellent service. More