Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Break Repair I dropped my car off to be services on Saturday am, they called me around 215 and told me that I needed to have all 4 of my rotors replaced as well as I dropped my car off to be services on Saturday am, they called me around 215 and told me that I needed to have all 4 of my rotors replaced as well as my break pads and it would cost 750.00. I'm a woman and at that time I didn't know what else to do it needed to be done. I called my dad after the fact (who lives in SD) and he said to cancel it immediately that is way too much money, he said he would take care of it next time I am in town. I called Brookdale Chrysler Jeep Dodge back with in 5 minutes and told them I am declining the offer to put my tires back down and back it out. An hour later I got a call from them saying it was done and they were trying to collect there money. I was shocked. I then went into detail about my experience and they had no remorse and said my only options are to pay or leave my car there all weekend till Monday when a manager is in so I can discuss it with them. I was not going to pay, this was not my problem. So I was inconvenienced all weekend with no car and had to inconvenience someone else to bring me back there on Monday to discuss with a manager. They did end up giving me 200.00 off. The reason I am upset still is because they are blaming me for there problem. I called and was assured that my car would not be serviced and it was. I feel they did not hold up there part of the deal and I am the one that gets stuck with a 500 bill. I could have taken it to SD and had my dad do it for just the parts roughly 250.00. I will not be going back. More

unfinished job Went in for oil chg and tire rotation. Afterwards my 2012 Town & Country sounded awful on acceleration. Once home, my husband looked under the hood Went in for oil chg and tire rotation. Afterwards my 2012 Town & Country sounded awful on acceleration. Once home, my husband looked under the hood and discovered the air filter was not placed back in correctly and the filter cover was sitting open unhinged! Luckly we found it right away but if they can forgot something like that, what else are they forgetting? More

Not to be trusted Brought my 2014 Ram (20k miles) in for an oil change and tire rotation on July 1, 2015. Something didn't sit right with me the last time I brought my Brought my 2014 Ram (20k miles) in for an oil change and tire rotation on July 1, 2015. Something didn't sit right with me the last time I brought my truck in for a tire rotation so for a check I removed one of the caps from the air nozzle on the front passenger side. After waiting an hour and 10 minutes I was told my truck was complete and was escorted to the PAY window with the service advisor where she informed that "they topped off my wiper fluid (yay)and that my air filter we dirty". I informed her I just paid for you to put a new one in on my last oil change" she shuffled through her papers and mumbled out "well, they just said its dirty". Come on!!! So I paid the $29.85 for the tire rotation went out to my truck and there on the front passenger tire was the missing cap from the air nozzle! (The tire had never been rotated!!) When I brought this to the attention to the service advisor she said she would go and get the mechanic, when she arrived with him she spoke on his behalf and said " he measured the tire tread and DIDN'T FEEL YOU NEEDED a tire rotation"! I said who gives him the right to decide that for me? I rotate my tires every 5000k! And why did you CHARGE ME FOR A SERVICE YOU NEVER PROVIDED??. "Well she said HE FORGOT to add that to the form" (forgot my a--). I called the manager over and he credited my card. I DO NOT TRUST LUTHER SERVICE DEPARTMENT- none of them. THEY NEED TO CLEAN HOUSE AND GET RID OF SOME LYING, LAZY EMPLOYEES. This is not the first time I have had problems with them and I only have 20k on my truck! As soon as my last free oil change is done they won't see me any longer. Also I just spoke with my brother in law tonight who also bought a truck from Luther and he had a similar night mare experience with the service department. Please please if you are reading this- you know how hard you work for your money- don't give it to Luther Brookdale!!! THEY ARE NOT TO BE TRUSTED!! More

service . The service was very good ,the work was done in a timely fashion. Everyone involved was great The service is always good at luther . Its The service was very good ,the work was done in a timely fashion. Everyone involved was great The service is always good at luther . Its the only place i go for service !! More

Service Work and timeliness was good. Used the drive-up/no appointment oil change service. Nice addition to the service menu! Price for air filter was out of Work and timeliness was good. Used the drive-up/no appointment oil change service. Nice addition to the service menu! Price for air filter was out of line ($47!!) but couldn't find one in another store last time so was kind of stuck. More

My first 10,000 mile service I brought my new truck in for its first scheduled service. The service department was prompt, timely and extremely friendly. I called hoping to get a I brought my new truck in for its first scheduled service. The service department was prompt, timely and extremely friendly. I called hoping to get an appointment soon but the service department got me in immediately. More

Horrible vehicle service The service department at Brookdale Chrysler was the worst I have ever experienced. There is very little communication to the customer and extremely p The service department at Brookdale Chrysler was the worst I have ever experienced. There is very little communication to the customer and extremely poor communication amongst their various internal departments and service managers. I brought a van (still under Chrysler warranty) to be serviced for a check engine light while on vacation. Luther Brookdale had an open appointment so I chose them. After a 2 hour wait while they looked at my car, I had to go find them to ask what was going on, no one came to find me. They told me they needed to order a part and to come back the following morning, 10am. I arrived back the following morning and they took my van back for service. After 30 minutes, they came over to tell me they did not have the part and I would need to come back! Unacceptable! A simple phone call could have prevented a needless 2 hour waste of my time. I rescheduled for the next week, 10am Monday morning, since my vacation plans did not allow me to stay. Monday morning, I call the service dept. to make sure they have my part. I was told they had no idea they are just service and transferred me to parts. Parts said they had no part ordered for me and that they could have it by 1pm. So, another trip would have been wasted had I not called them (serious lack of customer service here!). No call was made to me when the part actually arrived, so I had to call yet again to schedule another appointment and finally get my car fixed. Their idea of customer service is a laughable joke. If I ran my business in this manner, I wouldn't last a month. Completely unacceptable. Avoid this service department at all costs. More

Excellent ExpressLane service that saved me money!!! Today I went in for an oil change as well as a tire rotation (that I thought I needed) through their "ExpressLane" service center. In very short orde Today I went in for an oil change as well as a tire rotation (that I thought I needed) through their "ExpressLane" service center. In very short order my car was ready at which time they informed me that they had performed a needed computer update (for free) and that I didn't need the tire rotation based on their records (saving me about $25). Thank you Luther Brookdale Chrysler Jeep Dodge for the quick service, for providing the needed update, and for saving me money. More

Service Dept Just took my Grand Caravan in for service. They are very efficient and friendly. Highly recommend their service department. I waited for my car a Just took my Grand Caravan in for service. They are very efficient and friendly. Highly recommend their service department. I waited for my car and it only took 30 minutes. More

1 hr 40 min Oil Change w/ Appointment. I had an appointment at 7:30 AM for an oil change. Was told when I did the initial paperwork and dropped off the truck that it would take 45-60 minut I had an appointment at 7:30 AM for an oil change. Was told when I did the initial paperwork and dropped off the truck that it would take 45-60 minutes. At 8:45 I was still waiting in the lobby so I walked in to find out how much longer it would be. It turns out my truck was just finished but was sitting in the bay. After running back and forth trying to find my paperwork I was finally out there shortly after 9:00. I don't understand how an oil change with an appointment can take 1hr and 40 mins especially a half hour after the shop opens. This is the 2nd time out of my last 3 oil changes that this has happened (however after the first time they did provide me with a free oil change). More