Luther Brookdale Honda

Leased a Honda CR-V Joe, the sales associate contacted me well before my current lease came up. We set a appointment and everything went well. Joe is knowable young man. Joe, the sales associate contacted me well before my current lease came up. We set a appointment and everything went well. Joe is knowable young man. Would us him again and would recommend him to others. I worked with Mike, don’t know last name on final paper work. Both very professional! More

Test drove a new 2019 honda odysee I went in to test drive a Honda Odyssey. On the plus side, someone did help me right away but the test drive was 5 minutes as He made sure to point m I went in to test drive a Honda Odyssey. On the plus side, someone did help me right away but the test drive was 5 minutes as He made sure to point me right back to the dealership. When I asked on pricing, he gave me MSRP. When I asked what they were actually selling for, he said that we would see what could be worked out when I came back to buy a car. They have sticker prices on these car for 'our lowest price' but the salesperson would not give any of the current pricing they had. After reading the issues on the service department and the issues with the actual sales person I had (Victor), I will not be going back. More

1,200 estimate for a 8 dollar part Brought my car in for an Oil change, Brake inspection and check the AC that was blowing hot air. I made an apointment to drop the car off. It took Brought my car in for an Oil change, Brake inspection and check the AC that was blowing hot air. I made an apointment to drop the car off. It took them 3 days to get to my car. I was chagred $150 and give a $1,200 estimate to fix the AC. My brother was in town he took a qucik look at the AC. Changed the fuse and now it works like a champ. So Honda you did not actually do any work I paid you to give me a high estimate on a simple repair. If you had found the bad fuse and repaired my AC I would have been happy to have paid the $150 and given you 5 stars! More

Great Used Car Purchase Experience I consider myself very fortunate to have met Matt Mobeck last week when I stopped in at Luther Brookdale Honda. I was in the neighborhood, so I decid I consider myself very fortunate to have met Matt Mobeck last week when I stopped in at Luther Brookdale Honda. I was in the neighborhood, so I decided to stop by to see if they had an Accord that would work for me. Matt was very receptive and engaged in asking me the right questions so he could suggest a few options for me to consider. Matt went on a test drive with me and explained the features of the vehicle. He also took me on a variety of road surfaces to ensure the vehicle was a comfortable fit for me. The Accord we drove turned out to be the right car for me, so I bought it. I appreciated Matt's efficient and helpful approach. He made the process very easy and fun. I also appreciated that the vehicle was priced right, so I didn't have a haggle to get a good deal. I would recommend Matt and the team at Brookdale Honda to friends and family. They do a great job there! More

2 hrs 16 mins for an oil change I waited for 2 hrs, 16 mins just to get my oil changed, even when I had a scheduled appointment. This kind of customer service is totally unacceptabl I waited for 2 hrs, 16 mins just to get my oil changed, even when I had a scheduled appointment. This kind of customer service is totally unacceptable! Last time I was in it took them about 1 hr 20 mins - again with a scheduled appointment. An oil change and car wash should only take 30 mins or less!! No exceptions!! Horrible company and people that work there!! I WILL NEVER DO BUSINESS WITH ANY LUTHER DEALERSHIP EVER AGAIN!!! More

Kortney Baker - Sales WOW. Thanks to Kortney and finance guy Adam for getting us Out-The-Door(OTD) on our brand new red civic manual. I love it, my wife love it. Would defi WOW. Thanks to Kortney and finance guy Adam for getting us Out-The-Door(OTD) on our brand new red civic manual. I love it, my wife love it. Would definitely work with them next time I decide to get a HONDA. :) More

Service your car elsewhere!!! I've purchased my car from Brookdale Honda over 2 years ago. I did all my maintenance here (oil changes, tire rotations, brake fluid flush, transmissi I've purchased my car from Brookdale Honda over 2 years ago. I did all my maintenance here (oil changes, tire rotations, brake fluid flush, transmission oil change) and the service was good or good enough. There were times where my 2 hours appointment took 3.5 hours, but I understand those things happen, it gets busy, not a huge deal. But I'm very disappointed how I was treated and the service I got during my last visit yesterday. I needed new tires, so I did a little research. I wanted to get Continental Pure Contact LS tires in 215/55/17 size. This is standard size for Honda Accord EX-L. I called to set up an appointment 3 day ahead, but when I got to my appointment I found out that dealership didn't have my tires in stock. After complaining a bit I was able to get a free loaner car for a day. Gotta give them credit for that. The next day I got a call from sales advisor saying my car is ready, come pick it up and your total is $880. That's $150 more than I was quoted the day before. When I asked to explain the $150 difference, he told me " I'm not gonna explain it, just get here and you'll see" Really?!! That's what you call customer service? Later that day I get to the dealership, payed for the tires and service with cash, and only then I realized that I got charged $30 fee for road hazard. When I asked to give me my money back I was first told "that's the part of the package" and after I complained about it, the manager on duty I believe his name is Ben told me "there is a policy that doesn't allow cash refunds" so I had to get a gift card. Well, that mean I have to be back for a service here, which I really don't want. Finally, I pick up my car, started driving down on 494 and noticed my steering wheel was tilted left by like 15 degrees. That's after alignment was just done. I turn around and brought the car back and I told them to fix the issue. The alignment was totally off. Toe measurement was way off allowed range. Who ever did it in the first place didn't do it right. I had to wait for another 40 minutes for them to fix the alignment. Ben, the manager, did offer me the loaner again, but I turned his offer down, cause I didn't wanna come back to that place again. Finally, 8:45pm I'm out of the dealership, noticed steering wheel is still slightly tilted left and that's after 2nd alignment!!! I called in the morning to set up an appointment again for them to fix it and also asked for the management to follow up. Haven't heard back for the management. I'm gonna write the update on this review after tonight's visit. Hope for the best, but after so many things went wrong with my visit I don't think I'll be ever coming back for service or to purchase another car from Brookdale Honda. Here's the update. I haven't heard back from the management, instead an advisor called me, which if fine, saying the today's service will be free of charge, which it should be in my opinion, if the customer has to come back because of the dealer's fault. So I brought my car in at 7pm, waited till 8:40 to be called in the service area to see what's up with my car.(dealership close at 9pm). What I think, they didn't wanna mess with my car this late, so I was told to check the position on the steering wheel, and if I'm happy, they will wrap up with the car. Turns out no work has been done to the car at all. The steering wheel is still slightly tilted left. What they did was an alignment diagnostics, which came back ok, within the range. But my issue with the last alignment was the crooked steering wheel. Yes, the car drive straight, it does not pull to either side, but the steering wheel is crooked!!! They don't listen to customers concerns, or don't wanna listen, or simple don't care. I'm so done with this dealership. I'm taking my car elsewhere to do the alignment, I'm willing to pay another $130 just to get it fixed right. Offering to redo the mistake free of charge is nice, but where does it get me? I wasted another 2 hours of my time on this dealership in vain. I could have complained again, maybe had them totally scrap the alignment settings and start from scratch aligning it again. But at this point, I have no energy nor desire to come back here again. The worst experience at the car service ever! More

Oil changes This is the second time this week I have been at this dealership for a "scheduled " oil change. On Monday I was told it would take 3 and 1/2 hours as This is the second time this week I have been at this dealership for a "scheduled " oil change. On Monday I was told it would take 3 and 1/2 hours as a mechanic was out sick and another left to pick up his child. Today (Wednesday) I am told 2 hours for the oil change. I guess I'm lucky no ones sick. The only other time I had my oil change here they didn't reset the change oil setting so the oil change reminder came on after 1,400 miles. I won't be back! More

Perfect place to waste you money and time Should of read the reviews here before I wasted my money and time at Luther Brookdale Honda. I went in for a service B plan which supposedly included Should of read the reviews here before I wasted my money and time at Luther Brookdale Honda. I went in for a service B plan which supposedly included oil change, tire rotation and multi-point inspection. I added a alignment as I need one. Sales rep said car should be ready done in 1-1.5 hours. After waiting 2.5 hours I went to the rep and asked for a status. He seemed annoyed that I asked but told me that the car just got on the alignment rack and it'll probably be another half hour. I explained to him that I didn't expect it to take this long and needed to be back to pick my son up from school soon. Finally the reps comes grab me to let me know that my car is done. As I'm paying the rep said he forgot to grab the multi inspection sheet. I follow him back to his desk and he lets me know that the tech didn't perform the inspection. I was disappointed but had to leave to pick up my son. As I get to my car I find out that the tech also didn't rotate my tires. So I basically paid for an expensive oil change that took 2.5 hours. I should probably check my oil too because maybe they didn't even change it. If you want to waste your money and time this is the place to go. They are great and taking your money and making you promises but can't even get the easy things like tire rotation or inspection done. Pitiful. More

Do an inspection of your car before and after service A word of caution. Be real careful when you bring your car in for service. Make sure you inspect it before and after your service. Take pictures of yo A word of caution. Be real careful when you bring your car in for service. Make sure you inspect it before and after your service. Take pictures of your car so you can prove any damage done was at the time of service otherwise you have no recourse if you have damage. More