Luther Brookdale Honda

Waited 2 1/2 hours for an oil change Expressed my displeasure to Lucas. I bought my car at this location in 2011 and have driven 50 miles for all service ever since as a loyal customer. Expressed my displeasure to Lucas. I bought my car at this location in 2011 and have driven 50 miles for all service ever since as a loyal customer. From now on I am going to drive 20 miles round trip to Hopkins More

Great experience! We had a great experience purchasing our new CR-V, including the trade-in process. Thank you for a great friendly and fast new car purchase. We had a great experience purchasing our new CR-V, including the trade-in process. Thank you for a great friendly and fast new car purchase. More

Satisfactory Good service. Requested addition service but was not accomodated. Ask to return for another appointment. But overall service is good and fast will be Good service. Requested addition service but was not accomodated. Ask to return for another appointment. But overall service is good and fast will be recommended for other service More

Fair service but took way too long with no update as to why. Went in for a “B” service on my van. Was there 5-10min before appointment like they request. Didn’t get checked in until 15min after appointment sta Went in for a “B” service on my van. Was there 5-10min before appointment like they request. Didn’t get checked in until 15min after appointment start time. Was told 1-1 1/2hrs to service my vehicle and I was waiting. I had my 3yr old daughter with so I was on a bit of a schedule with lunch for her. I was expecting to be done by noon if it took the full 1 1/2hrs so I figured we could wait to get our van back and then grab lunch. I finally texted to get an update after 2hrs and was told it was done but they needed to finish up the paperwork. I finally asked the cashier about my paperwork at 2 1/2hrs. A service tech (not the one that checked me in) brought the paperwork to the cashier and walked off. No explanation as to why it took so long or an apology. It will be a long time before I go back if that’s how I am treated. There was a lady waiting up front that was disgusted at the time it was taking for her vehicle as well but after she asked how long I had been waiting and what service I was getting, she was surprised it took that long. The one cool thing about the visit was the manager in charge of the store saw my daughter walking thru the showroom when we first got there and gave her a stuffed bear. He was not aware of our upcoming situation of the long wait we were in for. This was a very nice thing to do and it made my daughter happy. I would only recommend this location if you don’t have anything planned as they seem to be unconcerned about the duration of service times and their check-in process is lacking urgency to keep to schedule times. More

Quick and painless I dropped off my car and Marlin helped me. He was very friendly. The text message system was really nice. It let me know when my service was complete. I dropped off my car and Marlin helped me. He was very friendly. The text message system was really nice. It let me know when my service was complete. I was even able to pay online before getting my car. A great experience and I will keep going there for service. More

Disappointed First appt- didn’t have part for headlight bulb change. Creating delay of service 2 days plus wasted time. Second appt - told less than 60 min, too First appt- didn’t have part for headlight bulb change. Creating delay of service 2 days plus wasted time. Second appt - told less than 60 min, took almost 2 hours causing great inconvenience. Also quoted price of one headlight when appt was for both so shocking price. More

I love my new CR-V! Never felt any pressure during the times I was here. Chad was great to deal with and was ready with any questions I had. I test drove many vehicles fr Never felt any pressure during the times I was here. Chad was great to deal with and was ready with any questions I had. I test drove many vehicles from other places and again I felt Honda was the best choice of them all. More

Service The service at Brookdale Honda is great. They got my oil changed & my auto start and my lock beep going again. The guys in service (Jeff) are always p The service at Brookdale Honda is great. They got my oil changed & my auto start and my lock beep going again. The guys in service (Jeff) are always polite & attentive. More

New CR-V W/ trade in I was looking to upgrade to a bigger vehicle that had AWD. My boyfriend and I test drove some CR-Vs and got many quotes for the CR-V as well as quotes I was looking to upgrade to a bigger vehicle that had AWD. My boyfriend and I test drove some CR-Vs and got many quotes for the CR-V as well as quotes for my 2017 Honda Civic. Ryan was our sales guy and he made the buying process as smooth as could be. We got the best quote for my civic, considering the miles, and a great price for the CR-V. The best part was he gave us the deal within two minutes, no haste, no wait. We didn’t make an appointment with Ryan, we just showed up. Because Ryan made our car buying experience so seamless I would definitely come back to Luther Brookdale Honda as well as recommend it to friends and family. More

Scheduled Maintenance I have been in several times to have maintenance performed on my vehicle. I am always able to choose a time that works for my busy schedule and they a I have been in several times to have maintenance performed on my vehicle. I am always able to choose a time that works for my busy schedule and they are always prompt at finishing the work. More