Luther Brookdale Honda

Oil change I called to make an appointment. I was on hold for so long it disconnected me. I tried to use the call back feature but no one ever called me back. I I called to make an appointment. I was on hold for so long it disconnected me. I tried to use the call back feature but no one ever called me back. I called later to set an appointment and even then I was on hold for 4 minutes. I use to live closer to Luther Hopkins Honda so I went to that location for years. I moved further north of the cities so Brookdale Honda is closer. I have never receive coupons from Brookdale Honda like I did from Hopkins Honda but they did honor Hopkins coupon. My service technician never came to talk with me about anything the service techs might have found. I finally got a text that my car was done so I went up to the cashier to pay. I was told my technician needs to bring up paperwork so it should be just a few minutes. 25 minutes later I again approached the cashier who tracked down my paperwork and checked me out. My service technician never came to talk with me or go over the checklist from the shop techs. I also had a shop charge of $4.32 that I was told was for supplies the service techs used such as rags. Shouldn’t this be part of the service? I was very disappointed with Brookdale Honda. My experience with Hopkins Honda was stellar for years and I’ve come to expect the same level at other Luther locations. Brookdale fell very short of that goal with me. More

2019 Ridgeline purchase Brookdale Honda and my sales rep Mike Osark are outstanding. Great attention to detail to explain the vehicle and made the purchase a joy. Thank you M Brookdale Honda and my sales rep Mike Osark are outstanding. Great attention to detail to explain the vehicle and made the purchase a joy. Thank you Mike and the team at Brookdale Honda. More

They didn’t pressure me Bobbie was fantastic! He didn’t pressure me and let me have time to make my decision which was important to me. We focused on facts and numbers versu Bobbie was fantastic! He didn’t pressure me and let me have time to make my decision which was important to me. We focused on facts and numbers versus emotions. More

Long Wait First off, we have gotten our oil changed here for years so I was disappointed with my experience this past week. I had an appointment for 10:15 AM a First off, we have gotten our oil changed here for years so I was disappointed with my experience this past week. I had an appointment for 10:15 AM and showed up at 10 o’clock. I ended up going behind a woman at the first stall, and noticed that there was a huge opening between her and the garage where they work on the vehicals. I was going to back up and go in another slot when a whole line of cars came in so I was stuck. To my dismay, I saw five or six cars go in ahead of me and get help as I sat out in the rain waiting for my turn. I finally got out of my car 15 minutes later, went inside, and was told to pull in because they would move the car in front of me. It was frustrating because cars that showed up 15 minutes after me were serviced before I was. When I was finally taken care of I was told the oil change would take an hour and a half, but I ended up waiting two hours and 45 minutes. Two hours into my wait I asked at the front desk if my car was almost done and another woman came out to talk to me. She apologized for taking so long and said it would be another 20 minutes, which actually ended up being 45 minutes. She also stated that she would do something for me for the long wait. In the end, I ended up paying the full price and did not get any thing taken off my bill as a courtesy for having to wait so long. The whole thing was a cluster and I know I was not the only customer who is upset with the wait. I showed grace towards the employees and did not get upset or visually show how discouraged I was by the service, but don’t know if I will come back again. It was just lucky I did not have to be anywhere that afternoon. More

Already knew what I wanted to buy and Jeff had it all ready Everything was ready for me when I got there. Everyone was very helpful and friendly, I had about an hour drive and it was totally worth it. Everything was ready for me when I got there. Everyone was very helpful and friendly, I had about an hour drive and it was totally worth it. More

Exceptional work Work was done in a timely manner than expected. I made a different request on a short notice and the request was honored and the estimate was ready. Work was done in a timely manner than expected. I made a different request on a short notice and the request was honored and the estimate was ready. More

Tire rotation and check for break Luther Brookdale honda is a good place for your car. I am happy with all helps they gave me for over 7 years. I am a regular visitor for my 2011 hond Luther Brookdale honda is a good place for your car. I am happy with all helps they gave me for over 7 years. I am a regular visitor for my 2011 honda CRV. I got deals every time with coupons for each service,gift cards for spending over $100.00 or more. Even if they made a mistake, they will take good care of it. A large,clean, and safe waiting room while waiting for your car. Plus coffe, warm chocolate,tea, cookies,water for free. I love Luther Brookdale Honda. More

service Had oil change and they recommended change air filters. I ok but the charge was MUCH more than expected. $69 to put in 2 filters . Had oil change and they recommended change air filters. I ok but the charge was MUCH more than expected. $69 to put in 2 filters . More

Alex has been a great help. Willing to price match. Alex did not push for products and allowed for me to make my choices. He was also patient with meeting my schedule and demand Willing to price match. Alex did not push for products and allowed for me to make my choices. He was also patient with meeting my schedule and demands. More

Positive experience I had 2 recalls and an oil change performed on our car. It was quick and easy. I was able to work and wait while the maintenance was performed. My car I had 2 recalls and an oil change performed on our car. It was quick and easy. I was able to work and wait while the maintenance was performed. My car was done ahead of schedule and was cleaned and ready to go. Our service manager and the service department made it a positive experience. Thanks! More