Luther Brookdale Honda

Too much. Brought in my Odyssey to fix sliding door issues, on both doors. They wanted to charge me the inspection fee of $165 per door to diagnose. I said I wo Brought in my Odyssey to fix sliding door issues, on both doors. They wanted to charge me the inspection fee of $165 per door to diagnose. I said I would have the doors fixed if they were to charge me per door just to look at them without fixing anything. Once the doors were looked at they quoted me $1700 to fix both doors(this included the inspection fee). I decided not to have the doors fixed through the dealership as I found all the OEM parts online for less than $300. I’ll probably end up fixing the doors myself. Never going to a dealership again unless the car is under warranty. More

Am I allowed to leave or not?? Was told my car was ready. Then after I had the paperwork in my hand but no keys I was told two different times by kreeper that he’s personally go get Was told my car was ready. Then after I had the paperwork in my hand but no keys I was told two different times by kreeper that he’s personally go get my keys. Still nothing after 7-10mins. Then I was told to go ahead and sit back down after I was told my car was ready. Then they wanted to know if I wanted my car washed???? WTHell? I just wanted my car and to leave. Two other customers were called up in the mean time and they had their keys with the work orders. So???? More

Tire rotation oil change She has answer to all the questions I asked.she knows what the customer wants and the service was also good.excellent customer skills and a benefit to She has answer to all the questions I asked.she knows what the customer wants and the service was also good.excellent customer skills and a benefit to Honda More

Diagnosis & battery replacement Emergency Diagnosis and replacement of failing battery was completed while we waited. The technicians and service personnel worked together to get the Emergency Diagnosis and replacement of failing battery was completed while we waited. The technicians and service personnel worked together to get the car working right again. More

Bad service today. Oscar's deminor horrible. 2..5 hours for an oil change. Then they couldn't locate my keys. I know there wasn't tire and other inspection preformed. Compared to my previous visi 2..5 hours for an oil change. Then they couldn't locate my keys. I know there wasn't tire and other inspection preformed. Compared to my previous visit. More

Trust Brookdale Honda Came in without an appt &they fit me in and mechanic tried everything he could to tire pressure light off at no charge I appreciated it Came in without an appt &they fit me in and mechanic tried everything he could to tire pressure light off at no charge I appreciated it More

Great Experience Purchasing a New Car Tyler was very helpful describing my options at the end of my lease, including purchasing a new car. They answered all my questions, worked to get me Tyler was very helpful describing my options at the end of my lease, including purchasing a new car. They answered all my questions, worked to get me the best deal possible, and treated me and my family to bbq food truck lunch. Adam was very quick in helping process the purchase and explaining add on options. More

Great Very friendly, the staff I worked with seemed like they genuinely wanted to work with and help me. I would definitely buy from them again. Very friendly, the staff I worked with seemed like they genuinely wanted to work with and help me. I would definitely buy from them again. More

Battery light came on while driving Ashley was most helpful. Good customer service. Problem was identified and the alternator had to be replaced. It about 3 pm and I am so dependent on m Ashley was most helpful. Good customer service. Problem was identified and the alternator had to be replaced. It about 3 pm and I am so dependent on my car for work. It was fixed within the next 2 hours before service center closed. Thank you. More

Good Experience Jon knew a lot about the vehicle and spent quite a bit of time teaching me about the features and how to work all the new technology. I appreciated th Jon knew a lot about the vehicle and spent quite a bit of time teaching me about the features and how to work all the new technology. I appreciated the time he spent and his knowledge of the vehicle. More