Luther Brookdale Honda

Service review The service I received was excellent. The people I worked with were top notch in quality and they completed the services faster than I expected. The service I received was excellent. The people I worked with were top notch in quality and they completed the services faster than I expected. More

Purchase if a new Accord Hybrid TJ and Nick did a fantastic job and were great to work with - both in the sales and finance sides! I recommend them highly. A great experience. TJ and Nick did a fantastic job and were great to work with - both in the sales and finance sides! I recommend them highly. A great experience. More

Chad is always a pleasure to work with - I was in and out Chad always makes sure that my car is taken care of and that I am in and out I have worked with him for many years - The Best!!!! He always answer Chad always makes sure that my car is taken care of and that I am in and out I have worked with him for many years - The Best!!!! He always answers my questions and is a pleasure to work with More

Incredibly expensive. The service center get an oil change, tire rotation, and replace two air filters. I walked out of their $200 poor, mainly due to the labor charge of $ The service center get an oil change, tire rotation, and replace two air filters. I walked out of their $200 poor, mainly due to the labor charge of $112.95. Peyton, the service rep, did not go over the fighting such as the health of the battery upon completion. She's simply handed me the paperwork and said I was finished. Whoever was in the car also readjusted the seats and changed all that air conditioning settings. They also turn the light switch from Auto to off I went driving around at night without realizing the lights went on. I will never service my car there again. It was my third bad experience. I'm done. More

Good experience Did not feel pressured. Everyone was friendly and helpful. I took a couple months to look around and decide and came back to this dealership because I Did not feel pressured. Everyone was friendly and helpful. I took a couple months to look around and decide and came back to this dealership because I felt like I was getting a quality vehicle from a good company for a great price. More

Picked 110,000 mileage service. Got a different service. I scheduled my service online at 8/25/18 at noon. I chose the 110,000 mileage service, so I know what services are being done to my car. I get there a I scheduled my service online at 8/25/18 at noon. I chose the 110,000 mileage service, so I know what services are being done to my car. I get there at Brookdale Honda and I talked to Jeffrey. He did the initial inspection of my car and asked me what brings me in, I replied back by saying I have an appointment at noon and it's the 110,000 mileage service option. It seem like he didn't know what I was talking about. Jeffrey grabs another employee who was gonna help with getting my appointment started. They then give me the minder 4 service. They didn't explain what the service is and I was thinking the 110,000 mileage service is minder 4 service. They ask me if I want my valves adjustments and new spark plugs and I replied yes, because it's part of the 110,000 mileage service. They both didn't know what I was talking about. They then had me sign and give them permission to work on my car. I had to wait 5 hrs just to get new spark plugs and valve adjustment. It takes 5hrs to do spark plugs and valve adjustments? They didn't give me a report about my breaks, no report on my tires, no tire rotation, they didn't do my water pump, they didn't do my timing belt. They didn't give me the multi-point inspection report. I asked about the timing belt and the guy that Jeffrey grabbed said I didn't have a timing belt so I didn't have to worry about it. Then I thought to myself my car doesn't have a timing belt? I'm just frustrated with the whole situation. They didn't perform the services I thought I was getting, they gave me a different service and didn't explain what it was, they didn't give me a copy of my multi-point inspection, I wasn't introduced to the guy Jeffrey grabbed, 5hrs to do 2 jobs on my car! Now I have to schedule another service for my car and get the rest of my services done. I am never going back to Brookdale Honda. More

Well done! The sales staff were very professional and responsive to our needs as we test drove vehicles over a couple of days. We didn't feel pressured to make a The sales staff were very professional and responsive to our needs as we test drove vehicles over a couple of days. We didn't feel pressured to make a decision, but did so on our own terms. Well done. More

Solid These folks do a solid job. Got my tires fixed and the pilot drives better. Marlin told me everything I needed and there were no surprises. Even th These folks do a solid job. Got my tires fixed and the pilot drives better. Marlin told me everything I needed and there were no surprises. Even the waiting room cookies were tasty. More

oil change when arrived recommended cabin filter and other filter. I declined but asked for documentation. i was asked about tire rotation which i confirmed i when arrived recommended cabin filter and other filter. I declined but asked for documentation. i was asked about tire rotation which i confirmed i would. i was told wait time is 90 minutes. i waited 100 which i was okay with. here is where my issue comes in. Oscar zeroed out my bill meaning i pay nothing. he than realized after telling me this i was the wrong customer and disappeared for over 20 minutes. no i am irritated. and i have a bill to pay which i would have not had an issue if i didnt get stuck waiting another 20 minutes. my finally straw was when i was asked for the documentation about cabin filter plus orher filter and was told it was not needed. which means if i had i had said tes i would have paid for an unnecessary filter change for $100+ bill. it makes not trust the honda dealership service department with any tecommendation More

Scheduled 15,000 mile service Great service and willingness to explain service. Oscar was very friendly and was willing to walk us through each step of the work to be done. Great service and willingness to explain service. Oscar was very friendly and was willing to walk us through each step of the work to be done. More