Luther Brookdale Honda

Where to start The service itself was good, the problem I had was all the extras and little things that are what I had to see and deal with before leaving the dealer The service itself was good, the problem I had was all the extras and little things that are what I had to see and deal with before leaving the dealership. The simple act of scheduling the service somehow gave the dealership the ok to send me an email giving me a deal on trading in the same vehicle I was bringing in. I had already opted out of these types of emails, but I guess that does not matter to them. Going to my car, I had to remove and discard the plastic sheet they put over the drivers seat to protect it from anything on the techs clothe. My seat, and mirrors were all adjusted to what must have been some about 4' tall. It is not their call, it is my car with my settings and should have been left that way. They also left my headlights on. None of these individually was a big deal, but I left the dealership very annoyed that the car was not left the way I dropped it off. The final straw is them giving my email info to SiriusXM for a 2 month trial. I did not give them permission, nor was told they would do this. I was a steady customer in the past. Unlikely I will find a reason to return in the future. I can get a good service at a better price elsewhere, without all the "extras" that are unneeded and disappointing. More

Great service Mike made trading in my car and picking out a new one seamless and took the time to go through all the new features with me. Val was great to work as Mike made trading in my car and picking out a new one seamless and took the time to go through all the new features with me. Val was great to work as well. The paperwork was ready for me and with two 8 year olds in toe that was important!! More

Whitney We worked with Whitney and she was great to work with and made us feel very comfortable throughout the whole process. Not to mention, she got us a gre We worked with Whitney and she was great to work with and made us feel very comfortable throughout the whole process. Not to mention, she got us a great deal! More

New lease Great people in salesman Steve and sales manager. John. Both great help. Also finance person. Val. All made the experience very pleasant. Super Great people in salesman Steve and sales manager. John. Both great help. Also finance person. Val. All made the experience very pleasant. Super happy Thanks More

Easy Buy Very simple and efficient process from entering the dealership to test driving the car to completing the purhase. Start to finish done within 4 hours. Very simple and efficient process from entering the dealership to test driving the car to completing the purhase. Start to finish done within 4 hours. More

No appointment I didn’t have an appt but experienced many issues with my pilot over the weekend. I just drove it to the service center Monday morning with no appt an I didn’t have an appt but experienced many issues with my pilot over the weekend. I just drove it to the service center Monday morning with no appt and they welcomed me and said they would take the car for the day and give it a full review. I got a rental and was on my way within 20 minutes. I appreciated Chad’s positive customer service and the teams ability to take my car and help me out immediately. More

Always a great experience Our family has bought 9 cars from Nash over the past few years. He always works hard to earn our trust and business. We will be back. Our family has bought 9 cars from Nash over the past few years. He always works hard to earn our trust and business. We will be back. More

Service Excellent service as usual. Payton was very helpful in finding coupons I could use on the service my car needed. She went above and beyond with her Excellent service as usual. Payton was very helpful in finding coupons I could use on the service my car needed. She went above and beyond with her helpfulness and explaining What the numbers meant on brakes and tires on the service report. More

My salesman, Ryan Gyles, was great Ryan Gyles was a true professional. His product knowledge and knowledge of his inventory was tremendous. He also listened exceptionally well and work Ryan Gyles was a true professional. His product knowledge and knowledge of his inventory was tremendous. He also listened exceptionally well and worked to make my choice everything it could be.the rest of the staff was very friendly as well. I was frustrated/confused that I didn't work with the finance manager working my deal directly. More

Buying a used car They were very easy to work with in buying a used minivan. My sales man totally worked around my schedule! He even came in on his day off. They were very easy to work with in buying a used minivan. My sales man totally worked around my schedule! He even came in on his day off. More