Luther Brookdale Honda

Picked 110,000 mileage service. Got a different service. I scheduled my service online at 8/25/18 at noon. I chose the 110,000 mileage service, so I know what services are being done to my car. I get there a I scheduled my service online at 8/25/18 at noon. I chose the 110,000 mileage service, so I know what services are being done to my car. I get there at Brookdale Honda and I talked to Jeffrey. He did the initial inspection of my car and asked me what brings me in, I replied back by saying I have an appointment at noon and it's the 110,000 mileage service option. It seem like he didn't know what I was talking about. Jeffrey grabs another employee who was gonna help with getting my appointment started. They then give me the minder 4 service. They didn't explain what the service is and I was thinking the 110,000 mileage service is minder 4 service. They ask me if I want my valves adjustments and new spark plugs and I replied yes, because it's part of the 110,000 mileage service. They both didn't know what I was talking about. They then had me sign and give them permission to work on my car. I had to wait 5 hrs just to get new spark plugs and valve adjustment. It takes 5hrs to do spark plugs and valve adjustments? They didn't give me a report about my breaks, no report on my tires, no tire rotation, they didn't do my water pump, they didn't do my timing belt. They didn't give me the multi-point inspection report. I asked about the timing belt and the guy that Jeffrey grabbed said I didn't have a timing belt so I didn't have to worry about it. Then I thought to myself my car doesn't have a timing belt? I'm just frustrated with the whole situation. They didn't perform the services I thought I was getting, they gave me a different service and didn't explain what it was, they didn't give me a copy of my multi-point inspection, I wasn't introduced to the guy Jeffrey grabbed, 5hrs to do 2 jobs on my car! Now I have to schedule another service for my car and get the rest of my services done. I am never going back to Brookdale Honda. More

Good experience Did not feel pressured. Everyone was friendly and helpful. I took a couple months to look around and decide and came back to this dealership because I Did not feel pressured. Everyone was friendly and helpful. I took a couple months to look around and decide and came back to this dealership because I felt like I was getting a quality vehicle from a good company for a great price. More

Excellent Jon Tearle was outstanding. He is very knowledgeable and provided outstanding service. I have leased several vehicles from Jon and would recommend him Jon Tearle was outstanding. He is very knowledgeable and provided outstanding service. I have leased several vehicles from Jon and would recommend him to everyone. More

Courtesy and Service Very kind courtious personnel . Maintenance done in a timely manner. The wait was good due to the coffee bar, computers and lounge. Very comfortable Very kind courtious personnel . Maintenance done in a timely manner. The wait was good due to the coffee bar, computers and lounge. Very comfortable setting. More

Accord purchase Salesman took the time to help me out and make sure I get the features I needed. We spent about two hours reviewing all the different models and I go Salesman took the time to help me out and make sure I get the features I needed. We spent about two hours reviewing all the different models and I got a test drive and he was prepared for me ahead of time when I came. We came to negotiate price which was fair he did not pressure me for aftermarket devices but did offer them to me. More

Scheduled 15,000 mile service Great service and willingness to explain service. Oscar was very friendly and was willing to walk us through each step of the work to be done. Great service and willingness to explain service. Oscar was very friendly and was willing to walk us through each step of the work to be done. More

Poor customer service I scheduled my appointment to get new tires over the phone. It was in the computer when hey looked it up but the tires I had reserved were not in stoc I scheduled my appointment to get new tires over the phone. It was in the computer when hey looked it up but the tires I had reserved were not in stock at the dealership when I showed up for my appointment. The manager I talked to tried to quote me for the tires they had in stock which were $300 more than the ones I ordered. I spoke to another manager who blamed the call center for the mix up and made me feel like I was inconveniencing him by asking for the tires I had reserved. I did not feel like my business was appreciated and even though I have brought my Honda here for everything since I bought it it makes me not want to return ever. More

Great service! Great service. Fast! Great communication. Easy process! Made sure all my needs were taken care of. Well oiled machine! I would definitely recommend Great service. Fast! Great communication. Easy process! Made sure all my needs were taken care of. Well oiled machine! I would definitely recommend this service shop More

New Odyssey Great experience from start to finish. Joe and Ben were professional and polite, which will get them referrals and will keep us coming back in the fut Great experience from start to finish. Joe and Ben were professional and polite, which will get them referrals and will keep us coming back in the future. More

New car buying experience Overall excellent car buying experience at Luther Brookdale Honda. Especially thanks to Aaron Neely for his excellent work and support to make the who Overall excellent car buying experience at Luther Brookdale Honda. Especially thanks to Aaron Neely for his excellent work and support to make the whole process seamless and painless. More