Luther Brookdale Honda

Came in for an oil change left with car dammage Have been going to honda for years and have not had bad service until this visit. I came in for an oil change and left with car damage. Had to play dr Have been going to honda for years and have not had bad service until this visit. I came in for an oil change and left with car damage. Had to play drive it there and phone tag too many times, each time was asked if I was sure it happened there. When I finally talked to and met with Mike he was helpful but still no answer for the damage. More

Fast, friendly, and very helpful! We love our CRV! From purchase to service a one stop shop! Ashley P made sure to keep us in the loop during this most recent service visit so we were We love our CRV! From purchase to service a one stop shop! Ashley P made sure to keep us in the loop during this most recent service visit so we were informed and in charge of all th he service being performed prior to the work being completed. Great customer service and mechanical care! We will be back! More

Finding a noise in the engine compartment About a week after having my oil, filter, power steering fluid and transmission fluids changed, I noticed a clicking or chirping sound coming from und About a week after having my oil, filter, power steering fluid and transmission fluids changed, I noticed a clicking or chirping sound coming from under the hood. Investigation seemed to indicate the noise coming from vicinity of the power steering unit. Since the recent service involved power steering service, I took the car back to the dealer service department and explained the situation. My service tech Jeff advised me about 30 minutes after I gave the car to service that the noise appeared to be caused by a worn / cracked power steering belt. Recommendation was to replace the belt. I asked why that hadn't been noticed when the power steering fluid was changed and that could not be explained other than perhaps whoever did that service might not have checked the belt with engine running. I authorized changing the belt and Jeff offered to have the cost of doing the diagnostic to find the source of the noise reduced. He was successful in getting a reduction in the charge, perhaps partly because we have been loyal Honda owners for 30 years and Brookdale customers for 14 years. I appreciated Jeff's concern and keeping me advised of what was going on with the car. I have always had great service at Brookdale. No other shop services my car. Good people, reliable, courteous and they keep you informed as to what is going on and how long it will take. And the cookies and muffins in the waiting area don't hurt. Good job everyone. More

Great friendly service! Got a great price on tire rotation! $10 cheaper than any other place anywhere from either a dealership or auto repair and service shop!!! Will be maki Got a great price on tire rotation! $10 cheaper than any other place anywhere from either a dealership or auto repair and service shop!!! Will be making Luther Brookdale Honda our car service home! More

Dissatisfied I was told my brakes were fine but as i was driving and i stopped immediately they vibrated. This wasnt an issue before I drove to Honda. Bit on my I was told my brakes were fine but as i was driving and i stopped immediately they vibrated. This wasnt an issue before I drove to Honda. Bit on my way to Honda one of their contractors who was dropping off vehicles almlst hit me and in order to avoid a tragedy which he would have created I had to smash down hard and quickly on my brakes while swerving left and almost hitting the middle lane divider. But Honda says everything looks good after my free brake inspection was completed. Usually I receive good service, but my last 2 visits havent had positive results. Plus, there are other factors and incidents that have cause my dislike of Honda services. More

Easy, no pressure car purchase! Ryan is very knowledgeable, friendly, helpful and just made us feel so comfortable even when we were in a hurry and decided to leave without making a Ryan is very knowledgeable, friendly, helpful and just made us feel so comfortable even when we were in a hurry and decided to leave without making a purchase. Afterwards we decided to buy the car and being that we had test drove it we put money down over the phone with a credit card. Super easy and treated us so very well! More

Thorough inspection I went in for an oil change and a cooling system check. Cooling was fine but my suspension was blown, which I didn’t know. Thankfully, the tech caught I went in for an oil change and a cooling system check. Cooling was fine but my suspension was blown, which I didn’t know. Thankfully, the tech caught it and I was able to authorize repair before catastrophic failure. As long as I was there, we did the routine maintenance on my other systems and I took a rental car for the day. It all worked out well. Ben was great at explaining the extended warranty’s coverage, applying discounts that applied, keeping me informed, and making sure I was good before anything got done. I feel confident that I was given honest, quality service. P.S. Former Army mechanic- if I was being fleeced, I’d know. 🤣 More

Good dealership I visited this dealership twice, after the first visit I knew which vehicle I wanted. I came in the second time and after a little negotiation I was a I visited this dealership twice, after the first visit I knew which vehicle I wanted. I came in the second time and after a little negotiation I was able to walk away with the vehicle I wanted in my price range. That goes to show this deaership is all about customer satisfaction! More

Smooth and efficient I went in to buy a used 2017 accord touring But didn’t have exactly what I was looking for but it turns out that I was offered a great deal for ex I went in to buy a used 2017 accord touring But didn’t have exactly what I was looking for but it turns out that I was offered a great deal for exactly what I wanted in the 2018 model. . Bob Wilsey see and Don Daniels were great to work with they made the experience very efficient I felt they offered me a good deal and overall I am satisfied with the experience More

Simple oil change It started off bad, my appt was at 9:30. I wasn’t seen for about 20 min after arriving. Next, the consultant that was reviewing the necessary work neg It started off bad, my appt was at 9:30. I wasn’t seen for about 20 min after arriving. Next, the consultant that was reviewing the necessary work neglected to hear me when I said the transmission fluid was already changed. She put down that I refused. That’s added poor service. I was told the oil change would be an hour, it was more like 1 1/2 hrs. Prior to this, I had my oil changes and some other work done at this location. I’m less likely to come back More