Luther Brookdale Honda

Good Place to Buy Used Daniel was a great salesman; thourough with pointing out all the positives AND quick to point out all the defects from a used car. The actual buying p Daniel was a great salesman; thourough with pointing out all the positives AND quick to point out all the defects from a used car. The actual buying part involved a lot of waiting, and the first day I visited (unscheduled) they couldn't find the car I was there to see. The price of the vehicle was good, but the trade in offer was pretty much rock bottom. Daniel and staff went out of their way to recover a missing seat and key the previous lessee neglected to give back. Overall I view the buying experience as positive with Brookdale Honda. More

Film added to window, front and handle areas. The way I drove my car in to the shop was really convenient and fast. I wasn’t there long before I had my loaner car and was on my way. The way I drove my car in to the shop was really convenient and fast. I wasn’t there long before I had my loaner car and was on my way. More

Great Customer Service Excellent customer support. Fast and prompt service. They know exactly what they are doing and you can rest assured that they will do it in the best p Excellent customer support. Fast and prompt service. They know exactly what they are doing and you can rest assured that they will do it in the best possible way. The whole process of test driving to buying the car was very easy and convenient. More

Horrible, horrible horrible customer service The salesman never bothered to show us anything on the car we were looking at, he just gave us the keys and sent us on our way. No sense of urgency w The salesman never bothered to show us anything on the car we were looking at, he just gave us the keys and sent us on our way. No sense of urgency what so ever. We were their for over 4 hours and didnt even need financing. We felt like we were just another number for them to meet the quota for the month. They wouldn't bargin with us at all on anything. Not even a free oil change....please that is like $40-$50 Then after all was said and done, the finance guy chaised us down as we were leaving with our car and said he made a mistake, that we still owed $200. I'm sorry, but its not my fault YOU made a mistake. He was extremely rude. Unfortunately, I have to return to the dealer for them to fix something, which I had asked to be fixed right away on the vehicle. This was by far the worse car buying experience I have ever had. Next time I need something I will go elsewhere due to the service that I received. More

Service was too long & slow I called earlier in the week and set up an appointment for an oil change on Saturday at noon. Brought my car in and had to wait 2.5hrs for just an oi I called earlier in the week and set up an appointment for an oil change on Saturday at noon. Brought my car in and had to wait 2.5hrs for just an oil change with an appointment, not a walk-in. More

Always great service Always have the best service I do recommend this place for any service you want or if you buying a used or new car thank you again for great service Always have the best service I do recommend this place for any service you want or if you buying a used or new car thank you again for great service More

Great service long wait Service is always great and so is staff however it took 2:15hrs for an oil change which I had an appointment for. Love the quality of work. Service is always great and so is staff however it took 2:15hrs for an oil change which I had an appointment for. Love the quality of work. More

Our third purchase from this dealer. We return to this dealer and our sales associate Mike Ozark when we need a new vehicle. All 3 experiences have been stellar. In addition the service d We return to this dealer and our sales associate Mike Ozark when we need a new vehicle. All 3 experiences have been stellar. In addition the service department is awesome, never recommending service unless really necessary and catching even small issues right away. We are especially fond of Maurice. More

Long wait time Arrived at my scheduled appointment time, waited 20 minutes in my car for someone to great me. Looked like they booked everyone to come in at the same Arrived at my scheduled appointment time, waited 20 minutes in my car for someone to great me. Looked like they booked everyone to come in at the same time and only had 2 people checking them in. There was no line after about a half hour. I was told it would take an hour and 20 minutes. After 2 hours with no update, I went to the service desk to see what was going on. The guy said he wasn’t my guy but would find him. Another 25 minutes went by before he came and told me my car was ready. Standard oil change, tire rotation and air filter replacement. Went out to my car and could tell it had been washed, but was completely dry so I figure my car had been ready for at least a half hour or forty five minutes. Guy did give my $10 off the bill, but that was a whopping 5% discount. More

Oil change but it took 2 hours Service is good but when I made the appointment they show have school it later because when I arrived they said it would pretty be 1-1.5 hours. And I Service is good but when I made the appointment they show have school it later because when I arrived they said it would pretty be 1-1.5 hours. And I had just calling in that same day. More