Luther Brookdale Honda

Repeated poor service Leased the car two years ago. Repeated problems: Air conditioning, tire pressure sensor, paint issue, and now an inside panel. The service worker a Leased the car two years ago. Repeated problems: Air conditioning, tire pressure sensor, paint issue, and now an inside panel. The service worker acknowledged the panel problem yesterday. Very nice guy. The incompetent tech claimed he could not find a problemI left with a quarter inch gap exposed. A customer should only have to bring in a vehicle once to have it fixed. It has always taken at least two visits. More

Ok experience I think this dealership over books their service appointments. I’ve been there twice now for oil changes. The first time took 3 hours, second visit wa I think this dealership over books their service appointments. I’ve been there twice now for oil changes. The first time took 3 hours, second visit was better (a little over an hour). Not sure I will go back. More

Five star experience From the moment I used the online chat service to schedule my appointment I knew this was going to be a positive experience. Great customer service fo From the moment I used the online chat service to schedule my appointment I knew this was going to be a positive experience. Great customer service follow through to the moment I passed my CRV to Jared and the service team was five star all the way. No questions, hands down Luther Brookdale Honda had my trust and loyalty. More

New Accord Purchase Very good experience. Sales person, Whitney, was very polite, helpful, and respectful. She listened carefully to help understand our needs and saw tha Very good experience. Sales person, Whitney, was very polite, helpful, and respectful. She listened carefully to help understand our needs and saw that we got all the support and information we requested. Using TrueCar pricing tool eliminated the need for negotiation and was respected and honored by Whitney and the dealership. More

2018 Accord I had a very good experience working with Luther Brookdale Honda. Bob and Val made the process go smoothly. I stopped in for a test drive and was I had a very good experience working with Luther Brookdale Honda. Bob and Val made the process go smoothly. I stopped in for a test drive and was picking up my new car a week later. Thank you! More

Bad communication Called day before for 7 am appointment. Was told it would would not take more than 45mins and I asked if they thought I would need more than the oil Called day before for 7 am appointment. Was told it would would not take more than 45mins and I asked if they thought I would need more than the oil change and they said no, my tires were rotated on previous visit. Was in a line at 6:50am with 6 other vehicles. I was the 6th person they got to at 7:06am. Didn't leave until 8:30am, well past the 45 min est. they tried to tell me I did need tires rotated. Poor and differing communication More

Good service. It took over 40 minutes to find my car keys, but Marlin Haney handled it very professionaly. I understand there were new people being trained in. It took over 40 minutes to find my car keys, but Marlin Haney handled it very professionaly. I understand there were new people being trained in. More

Ridiculous Very unhappy, it shouldn’t take two hours to do an oil change when you have a appointment. I saw three customers that arrived after me leave before m Very unhappy, it shouldn’t take two hours to do an oil change when you have a appointment. I saw three customers that arrived after me leave before me and I was there routine maintenance. More

Oil change takes too long It’s always over an hour for oil change with or without appointment . Express service should be half hour tops. Why does it take so long? It’s always over an hour for oil change with or without appointment . Express service should be half hour tops. Why does it take so long? More

Fantastic! Wonderful to work with. Got the job done right the first time. The team took the time to figure out what was wrong before replacing the only part tha Wonderful to work with. Got the job done right the first time. The team took the time to figure out what was wrong before replacing the only part that was defective and I appreciate that. Thank you! More