Luther Brookdale Honda

Good serive My advisor was polite and efficient. My car was ready when promised so we could get on with our day. We will differently use this dealership again. My advisor was polite and efficient. My car was ready when promised so we could get on with our day. We will differently use this dealership again. More

Oil and filter change Everything was great, as usual, except it did take 45 minutes longer than expected. I always appreciate the ease of the drive up service and amenities Everything was great, as usual, except it did take 45 minutes longer than expected. I always appreciate the ease of the drive up service and amenities while waiting. Last time it was a much shorter wait. More

Oil change It was good service, appt took a bit longer than expected but everyone was very friendly. Overall it was good customer service too. Thank ypu. It was good service, appt took a bit longer than expected but everyone was very friendly. Overall it was good customer service too. Thank ypu. More

Decent experience My sales rep was nice but also a little pushy. I shouldn’t feel pressured into buying something until I am sure it’s what I want. I ended up buying th My sales rep was nice but also a little pushy. I shouldn’t feel pressured into buying something until I am sure it’s what I want. I ended up buying the car because I loved it but it made the experience worse knowing he was pushing me. If I wanted to buy it I was going to with or without him being kind of aggressive. I definitely felt rushed into signing before I absolutely knew it was the car I wanted and had to tell him to slow down multiple times to explain the details of what I was signing, etc. Also, I shouldn’t be questioned about my decision to say no to extras/add ons and packages. I understand that it’s his due diligence to provide me with the product information but I shouldn’t be questioned or made to feel judged if I nicely decline it. My financial man that worked with me was ESPECIALLY rude about this. Overall, he was a nice man but given the opportunity to have worked with a less pushy seller I would have. More

Timely, honest attention and great communication! I appreciated the communication and honest assessment to vehicles issue. The dealer provided flexible options to delivering my vehicle and picking it I appreciated the communication and honest assessment to vehicles issue. The dealer provided flexible options to delivering my vehicle and picking it up after service, which helped with my schedule. More

Greeting No one greets you when you drive in. The workers constantly walk past, look you right in the face and won’t utter a single greeting. This has happened No one greets you when you drive in. The workers constantly walk past, look you right in the face and won’t utter a single greeting. This has happened to me twice and it’s disrespectful and rude. It’s okay that they’re busy and can’t wait on me right away, I get that, but at least acknowledge my presence! I won’t be coming back. More

Happy with the overall service I was happy with the service however had to come twice to the dealership for the same appointment because of a miscommunication. Was not happy with th I was happy with the service however had to come twice to the dealership for the same appointment because of a miscommunication. Was not happy with that but Alicia was apologetic and offered a free oil service More

Just trust this shop. Never have as single issue at this shop.Never have as single issue at this shop.Never have as single issue at this shop.Never have as single issue at Never have as single issue at this shop.Never have as single issue at this shop.Never have as single issue at this shop.Never have as single issue at this shop. More

Good service Bobby was very good at his job. We came not expecting to bring the car home that same day, but we did at the end. He served us very well. Bobby was very good at his job. We came not expecting to bring the car home that same day, but we did at the end. He served us very well. More

Oil Change Everyone is wonderful to work with. I have been going to Brookdale Honda for all of my car needs for more than ten years and have never had a bad expe Everyone is wonderful to work with. I have been going to Brookdale Honda for all of my car needs for more than ten years and have never had a bad experience. More