Luther Brookdale Honda

Excellent service as always! I generally arrive first just before the service dept opens. Service is always under an hour, even though I don't make an appointment. Fast, frien I generally arrive first just before the service dept opens. Service is always under an hour, even though I don't make an appointment. Fast, friendly, reasonable price and the estimate is spot on... never any surprises! More

Refusal to Perform Warranty Covered Repairs We purchased a new 2016 Honda CR-V from the Brookdale Honda Minnesota location in November of 2016. We purchased the extended warranty, maintenance pa We purchased a new 2016 Honda CR-V from the Brookdale Honda Minnesota location in November of 2016. We purchased the extended warranty, maintenance package and a remote start system at the time of sale. We have been having problems with the heating system in it since we purchased it. With the colder weather this winter so far, it has become more apparent that it is not working correctly. The engine was taking a very long time for it to heat up to operating temperature. We would let it run in the driveway for 40 minutes and it is not at operating temp yet and their is very little heat coming out of the vents. It would take about another 15-30 minutes of highway driving before it reached operating temp. However the heat coming from the vents is still not hot like it should be. The volume of air being blown out of the vents also decreases as the engine warms. If the blower is set to high the engine temp will decrease and continue to, while the blower is on high. We brought in the vehicle on Monday 1-15-2018 to your Brookdale Honda Location. We explained this to the service advisor and service manager at Brookdale Honda. We were told that they wanted to replace the thermostat but were waiting to do so because the service advisor needed management approval. He claimed at the time, both managers were out due to illness and having a baby. There still had to be someone there that is an acting manager. They then changed their story and would tell us that it is operating properly as designed by Honda and that Honda is advising them to perform no work. It took us to tell them to test the vehicle outside in it's normal conditions, not in the heated service center. This continued for a week, both the service advisor and service manager would continually tell us there was nothing wrong and it was operating per design by Honda. They had no other offers of a solution. They then needed the rental car back and even threatened us they were going to report the rental car as stolen if we didn't return it. Would you put your 3 year old child in a car with no heat? After a week of them refusing to perform any work, we asked them to replace the thermostat and perform a coolant flush to see if there was some improvement. We were told by the service manager that the thermostat would be covered by Honda. This is after being told by him earlier in that same day that "his hands were tied" and that honda was advising them to perform no work. However the coolant flush would cost about $600. I asked them to cover half the cost, they agreed. After they performed this service the heat does now appear to be functioning normally. Which leads me to believe there was really something wrong and the full cost should have been covered by Honda under the warranty. The customer service was very poor. We frequently had to call the service advisor to ask for an update, when he should be calling us. There were no offers of other solutions. No apologies for the hassles. Nothing. When we picked up the car there was no interaction by the service advisor or service manager to make sure we were satisfied or offer an apology for the troubles. We have had multiple problems with this particular dealer and their inability to repair problems on not only this vehicle but our 2007 Honda Ridgeline as well. It takes us multiple visits before the problems are truly fixed. This has caused us unnecessary expenses and time spent waiting for repairs to be performed. We will never purchase another vehicle here from Luther Brookdale Honda. It is quite clear they do not care for their customers after the sale. We will also never be getting any of our vehicles serviced here again in the future. Their inability to diagnose and repair vehicles is quite apparent. We brought our vehicles here trusting their technicians were trained to fix our vehicles. This has cost us much loss in our time and money. This last experience was the final straw. We should not have to ask for them to perform service work and pay for it out of our pocket when it should fully be covered under the manufacturers warranty. More

Excellent salesman My experience with Aaron was exceptional. I was very happy with my entire experience with this dealership until I got home and looked at the paperwor My experience with Aaron was exceptional. I was very happy with my entire experience with this dealership until I got home and looked at the paperwork for the extended warranty I purchased. I specifically asked Don if I would need to take the vehicle to a Honda dealer. He said “no - any dealer, any Mom and Pop shop”. I asked several times - can I take it to Auto Pros where I have had my vehicles serviced for years He emphatically said “yes - and dealer, any Mom and Pop shop.” I guess he hadn’t read all the restrictions. More

Service okay, terrible invoice Invoice should include an easy to follow cost summary for the customer. I was unable to clearly figure out what it cost for each of my individual serv Invoice should include an easy to follow cost summary for the customer. I was unable to clearly figure out what it cost for each of my individual services performed. More

Ridiculous . Two and a half hour oil change. Way too long for an oil change with an appointment. Need to be in the ballpark for time when told about an hour or so. My day was totally changed afte Way too long for an oil change with an appointment. Need to be in the ballpark for time when told about an hour or so. My day was totally changed after that. More

Director I’m pleased with Alisha very helpful whenever I’ve been there. She’s always there whenever be asked for anything to be done on my car I’m pleased with Alisha very helpful whenever I’ve been there. She’s always there whenever be asked for anything to be done on my car More

New car experience . Sales person knowledgeable and kind, no pressure on client. Excellent overal expedience. General welcome very good. Excellent waiting area. Car deli . Sales person knowledgeable and kind, no pressure on client. Excellent overal expedience. General welcome very good. Excellent waiting area. Car delivered in timely manner and good general overwiew by sales persoe. I will recommend dealing with joe. More

Fantastic Customer Service I went in looking to buy an older Honda Pilot or lease a new one. The sales person went over all my options and laid out all the monthly payment amoun I went in looking to buy an older Honda Pilot or lease a new one. The sales person went over all my options and laid out all the monthly payment amounts to make the best decision. They put a lot of effort into making sure it was the right choice for me. More

Jon T made it easy Jon Tearle was able to answer all my questions during the buying process. He gave me accurate information as well as making signing my lease easy. Jon Tearle was able to answer all my questions during the buying process. He gave me accurate information as well as making signing my lease easy. More

Great Service! My service was completed early and all my questions were answered. I will definitely return for my next service and all my future automotive needs. My service was completed early and all my questions were answered. I will definitely return for my next service and all my future automotive needs. More