Luther Brookdale Honda

Happy with service. My first visit since car purchase. Happy with overall service. Oil change done promptly. After I paid for service I went back and asked my service person, Ashley Parmer, about a sticky Happy with overall service. Oil change done promptly. After I paid for service I went back and asked my service person, Ashley Parmer, about a sticky latch on my HRV back flip up door. As I've only had it a few months I was thinking that I just didn't understand it. She acted very disinterested and said she had no idea what was wrong. How could she as she didn't even offer to take a look at it. I then walked into sales room and a nice guy by the name of John walked outside with me and helped me with the problem. We were not 100% sure it was working correctly as it opened okay half the time and stuck the others. He advised me to make an appointment if problem continued. I so appreciated him taking a minute to look at it as if I was the problem then he could have diagnosed that right away. He was my hero of the night. Ashley was just okay as she wasn't willing to spend an extra 3 minutes with me. Makes all the difference in the world. Let her know this. Your finance person was great, very friendly (a woman). More

Pre-owned vehicle purchase My experience on the sales side was excellent. More upfront communication could have been provided for the financing prior to committing to the purcha My experience on the sales side was excellent. More upfront communication could have been provided for the financing prior to committing to the purchase, and expectation setting for the finalization of the transaction and process. More

Excellent service, as always I continue to receive excellent service at Brookdale Honda. We have been going to them for nearly 10 years now, with our first vehicle being a 2006 Od I continue to receive excellent service at Brookdale Honda. We have been going to them for nearly 10 years now, with our first vehicle being a 2006 Odyssey. No complaints from me. Jon Tearle has been our go-to for new cars and he is the epitome of a top-notch salesman. We are customers for life. :) More

Quick and easy process Quick and simple process from sales to finance. Apr rate could be better try to finance through your bank first and see if dealer can give you a bett Quick and simple process from sales to finance. Apr rate could be better try to finance through your bank first and see if dealer can give you a better rate More

Dishonest service representative I feel an agent of Luther Brookdale Honda is dishonest. She attempted to take advantage of an older man by not be honest. Ashley tried to sell me a ti I feel an agent of Luther Brookdale Honda is dishonest. She attempted to take advantage of an older man by not be honest. Ashley tried to sell me a tire when only needed a less expensive repair. Also after twice debated with her regarding my Sentinal service agreement she was mistaken that the replacement would be covered. More

Would consider going elsewhere I have always recommended Honda and the service center and speak highly of the service I have received until yesterday. I came in with an appointment I have always recommended Honda and the service center and speak highly of the service I have received until yesterday. I came in with an appointment because my car felt UNSAFE to drive. The service rep Chad Zastrow refused to listen and acknowledge my concern and was so incredibly patronizing and disrespectful. He suggested that nothing was wrong and I leave before even checking my brakes and tires as I had made an appointment for. Because there was no service light and I still had some tread he assumed I was misguided in my UNSAFE claim. I prefer to not have an accident because of some arrogant service rep. who would have sent me back out on the road doing nothing. Even after saying that I was not leaving without my car being checked he continued with the patronizing. I had to insist on new tires and having my brakes checked. Brakes were ok but SURPRISE my car is not sliding like it had previously with new tires. In order to make this visit pleasant all he had to do was listen and acknowledge instead he tried to make me feel like I was overreacting. I know how to drive and what is normal and am thankful I continued to insist on getting my car fixed. More

Easy in and out. I was greeted by a representative and he took me through what I called about and discussed a mileage option I didn't know about so we got a few things I was greeted by a representative and he took me through what I called about and discussed a mileage option I didn't know about so we got a few things The quote and timing was shot on. More

Appointment for srs pop up red light. Services there was great. Employees there comes to you and ask if your help. Also offer coffee, cookies in the break room and other drinks/snacks. Or Services there was great. Employees there comes to you and ask if your help. Also offer coffee, cookies in the break room and other drinks/snacks. Organize and helpful. More

It was fast and the services is fast. It will be great to inform customer ahead that they only accept cashier checks. I took my bank card with me but it dosen’t Work. I had to go back for It will be great to inform customer ahead that they only accept cashier checks. I took my bank card with me but it dosen’t Work. I had to go back for another trip. But overall very good servises. Nice people. More

Great The salesman was helpful and respectful. I have always hated shopping for a new car mainly because the salesmen are phony and pushy and could care le The salesman was helpful and respectful. I have always hated shopping for a new car mainly because the salesmen are phony and pushy and could care less about what you want only to make a sale. Bobby gave Us a lot of info about the car we chose and told us several times to call him anytime if we have any questions about the vehicle. More