Luther Brookdale Honda

The Very Best My experience at Brookdale Honda is absolutely fantastic. The sales people are very kind.... the technicians do an excellent job.... Everyone is ver My experience at Brookdale Honda is absolutely fantastic. The sales people are very kind.... the technicians do an excellent job.... Everyone is very fair and honest..... I would highly recommend this service to anybody ! More

MY Last Service Experience. My recent experience with Maurice J and his team was excellent. I was very satisfied with the service and courtesy I received. Thanks a million. My recent experience with Maurice J and his team was excellent. I was very satisfied with the service and courtesy I received. Thanks a million. More

Buyer be aware you get the payment you agree to!!!!! The reason I can only give one star is due to the difference in the payment I agreed to with the sales manager and the actual payment I ended up with The reason I can only give one star is due to the difference in the payment I agreed to with the sales manager and the actual payment I ended up with when the finance person did the actual numbers. I had picked out a Certified CRV and came in for a scheduled test drive. I was greeted, the car ready and of we went. I asked for an appraisal of my trade and it was done while on the test drive. Appraisal came back way low. I had 2 other appraisals from other dealers the same week so knew what I could expect. Said my thanks and was about to leave. Out comes the sale manager, forgot his name. "What can I do to get you into the car today?" I was still a little hesitant due to the low appraisal, actually a little turned off by it. "Well it's the last day of the month, we can make a lot of things happen" was the next statement. He stated throwing out numbers and asked " if I can work my magic and land on a certain monthly payment would I do the deal". I said yes to a monthly payment, we shook hands and I was happy. Out came a new numbers sheet. Price of car had dropped and $2000 added to my trade in!! So now the wait started to get to the finance guy for the paper work. 1 hour+ passed. Once in his office the monthly payment had gone by $30+. I made him aware of that but he stated there was no way the numbers would match the payment agreed with the sales manager. He changed terms interest rate and showed me his impossible task. Right there and then I should have left and walked away but I didn't which is my own fault. I was possibly worn down by the 3+ hour ordeal it had already been. Maybe that was their plan? That night on reflection I felt a little like I'd been involved in a bait-and-switch so I inquired with the sales person the next morning as to why there was a difference between the agreed payment and why the finance guy had no way of reaching that. The answer was "well the sales manager was working with theoretical numbers". I don't know about you but when you say a number to a customer and shake hands on it that is the number the customer should pay or am I wrong?. So be aware and walk away if it happens to you. Can't think that this has not happened before. Lack of integrity in my mind. More

Excellent sales dealer Excellent dealer and excellent sells man, he explained all accord coupe features in detail, which made me confident to purchase one. I recommend to de Excellent dealer and excellent sells man, he explained all accord coupe features in detail, which made me confident to purchase one. I recommend to deal with him. More

Couldn't be any easier! The online reservation system works great and the waiting room is super comfortable. My last appointment was super quick I almost didn't know what t The online reservation system works great and the waiting room is super comfortable. My last appointment was super quick I almost didn't know what to do with all of my newfound free time. More

Excellent experience Went in to the dealership after work just to check out a few cars and get an idea of what I could afford and ended up leaving in a 2012 Civic that was Went in to the dealership after work just to check out a few cars and get an idea of what I could afford and ended up leaving in a 2012 Civic that was exactly what I was looking and affordable. Westyn was very friendly, knowledgeable, professional, honest and helpful. Arguably the best car buying experience I've ever had. This is the third vehicle I have purchased from a Luther dealership and they will always be my first choice. More

Service dept is awesome! We had our Accord serviced and the customer service is awesome! So impressed with Maurice and Shane, everyone was professional, friendly, area is very We had our Accord serviced and the customer service is awesome! So impressed with Maurice and Shane, everyone was professional, friendly, area is very clean . Highly recommended. We used to only buy Fords, but Superior Ford was very rude, dirty service area, and they didn't fix our vehicle correctly. I will never buy a Ford again. We are loyal Honda customers now! More

Routine Service Just had routine maintenance.....oil change, tires rotated, etc. I would give the whole experience an A+ Everyone was friendly, waiting area comfo Just had routine maintenance.....oil change, tires rotated, etc. I would give the whole experience an A+ Everyone was friendly, waiting area comfortable, work done efficiently, price reasonable. More

Took the stress out of buying a car Despite buying probably the cheapest car on the lot, my sales rep spent hours helping me well after closing time. Price was fair, and the question Despite buying probably the cheapest car on the lot, my sales rep spent hours helping me well after closing time. Price was fair, and the question one always has to ask, do the services this dealer provide offset the cost of a craigslist buy? For me the answer was definitely yes. More

A/C diagnosis and repair My a/c was not consistently blowing cold air. Jon Fern checked me in and explained the process and cost. The work was done quickly and efficiently and My a/c was not consistently blowing cold air. Jon Fern checked me in and explained the process and cost. The work was done quickly and efficiently and at the cost quoted. Chad Zastrow called me and explained what they had done. He was pleasant and informative. I have four Honda vehicles serviced at Luther Brookdale and have always been impressed. More