Luther Brookdale Honda

Emergency Problem turned into a no brainer at the dealer April 7, 2015 Had an unexpected problem with my 2014 CRV. After a short trip the car didn't start, we waited about 15 minutes it started. We drov April 7, 2015 Had an unexpected problem with my 2014 CRV. After a short trip the car didn't start, we waited about 15 minutes it started. We drove directly to Luther Brookdale Honda and met Maurice Johnson in the service area, explained the problem. Maurice said he would get into service and have the battery and charging system checked out. About 40 minutes later he found me and explained that everything looked fine, but on checking service bulletins found a repair related to our situation. Service had already started the repair and we were on our way in about 2 hrs. No appointment and a service upgrade in that short time, these guys have it all together. Thanks, Maurice Johnson and Brookdale Honda Service for your super service. Richard and Nancy Amerson More

Parting was such sweet sorrow Chris Neis made my experience replacing my 2005 CRV fun and informative! He was so knowledgable about the Civic and Accord that it made the decision Chris Neis made my experience replacing my 2005 CRV fun and informative! He was so knowledgable about the Civic and Accord that it made the decision much easier to make. His advise was invaluable. I would recommend his sales expertise to all my friends and family. More

My recient trade Working in retail myself I know good customer service when I receive it. Thank you Amber for the great purchasing experience of our new Honda. Than Working in retail myself I know good customer service when I receive it. Thank you Amber for the great purchasing experience of our new Honda. Thank you for extending the $500 gift card to us as customers as well. More

My new Honda CRV I bought a new Honda CRV. Crystal Anderson was wonderful to work with and so was Dave in Finance. She has been very attentive and super friendly. I bought a new Honda CRV. Crystal Anderson was wonderful to work with and so was Dave in Finance. She has been very attentive and super friendly. I anticipate a great experience owning my new CRV and being taken care of my Luther Brookdale Honda. More

Great job! Lucas was very thorough and addressed all my concerns. I wasn't able to complete the 100,000 mile service before my roadtrip, so I made sure to ask Lu Lucas was very thorough and addressed all my concerns. I wasn't able to complete the 100,000 mile service before my roadtrip, so I made sure to ask Lucas about what needed to be done now vs. what I could do when I got back. He answered all my questions, and was very kind to point out a coupon that would help with the services needed on my car. More

Great job Thank you for going the extra mile and having the oil and oil filter brought in from another location. This was the first time I had my vehicle servi Thank you for going the extra mile and having the oil and oil filter brought in from another location. This was the first time I had my vehicle serviced since I purchased it and it was a great experience. More

Great service! I'm very appreciative of the oil change I received. The people were very knowledgeable and friendly. They addressed any/all of my concerns. I also app I'm very appreciative of the oil change I received. The people were very knowledgeable and friendly. They addressed any/all of my concerns. I also appreciate the periodic follow ups I already receive! More

Service and sales as good as it gets and better. Sales rep Nash Tawfeek and Service Rep Tyler Sundberg were clean in appearance,respectful,knowledgeable,friendly,accommodating,and business like.They Sales rep Nash Tawfeek and Service Rep Tyler Sundberg were clean in appearance,respectful,knowledgeable,friendly,accommodating,and business like.They answered all questions I asked and did so enthusiastically while maintaining a good attitude and keeping a smile on their face.I would not give them a rating of 100 %. I would give them a rating of 120 % Luther has two great assets under their roof they can be proud of.Thank You.I will return and I will pass this on. More

March 19,2015 Maurice Johnson is a awesome service advisor, who has been nothing but helpful the last 3 years that I have been bringing my car Brookdale Honda. He i Maurice Johnson is a awesome service advisor, who has been nothing but helpful the last 3 years that I have been bringing my car Brookdale Honda. He is always friendly,knowledgeable and makes sure to keep you informed every step of the way. More

Laurel Hansen ROCKS I am a picky customer. I admit it. I expect stellar service because that is what I provide on my job. I had some issues with the service dept at Luth I am a picky customer. I admit it. I expect stellar service because that is what I provide on my job. I had some issues with the service dept at Luther Brookdale and although they were not initially addressed (even though I complained to their supervisor on shift and to a customer service person) - it was Laurel who not only made things right, but went above and beyond to take care of matters and surprise me with their swift, professional service. In her words, "Sounds like we didn't do things right and we're better than that". Owning up to an error and then setting it straight. That is what she did in the most courteous and classy manner. Laurel is a gem. I rated Luther Brookdale a 5 star on yelp because of her. And I will keep coming back. More