Luther Brookdale Honda

After reading the other two reviews on this site it is clear that the dealership has made some significant changes with their personnel and have made huge efforts to change the experiences of their custom clear that the dealership has made some significant changes with their personnel and have made huge efforts to change the experiences of their customers. From the start, our experience was nothing less than spectacular. We are extremely savvy buyers and were 100% satisfied with the purchase of our new Civic and Pilot. From the first visit, to driving off the lot with our new vehicles, we were dealt with a high degree of professionalism. As mentioned, we are savvy buyers and we had done all of our research on the vehicles prior to our first visit. We were aware of the dealer incentives, the lease and purchase specials on specific vehicles, the manufacturer to dealer cash incentives, and the overall value of the vehicles. Amanda and Nick answered all of our questions clearly and created a sense of cooperation during the deal. Even when we dived deeper into the negotiation of the trade-in values on our old cars and purchase values of the new vehicles, we were met with cooperation and kindness. They both valued our time and chose wisely not to waste it. They were open with the numbers and did everything to meet our expectations on price and service. I would highly recommend Amanda and Nick if you are in the market for a Honda. Sincerely, Will and Tracie More

We had a very bad experience with Brookdale Honda. We went back to give them a "chance to earn the business' that they requested when we test drove there. All we got was abuse, insults, and degradation. went back to give them a "chance to earn the business' that they requested when we test drove there. All we got was abuse, insults, and degradation. We were told our research was wrong, the other offer we had from another dealer was bogus, and that we were stupid to think such a deal could exist. I was told I must not like my wife, as I wouldn't get her 4 wheel drive to keep her safer. (Never mind he sold a 2wd to a friend of hers a month before by telling her she didn't need 4wd to be safe). It was only because he had 4wd and not 2wd in stock. When he tried to move us to a lower model that didn't have a power seat, my wife declined, as she is very short, and he told her that "maybe she didn't deserve a power seat, if she wasn't willing to pay (his price) for it." He never came close on price, and his attitude was supremely disgusting and rude. Pretty much everything he told us proved to be false, particularly about our research and the other dealer's quote (we bought at that price without issue). It is very obvious that Brookdale Honda only wants to deal with folks they can manipulate and overcharge. If you go in with any knowledge, they will spend all their energy trying to prove you wrong and stupid. Stay away from Brookdale Honda, and probably from any of the other Luther dealerships. If they condone this kind of behavior, they surely don't deserve the business of anyone. More

I had a worst experience with this dealership, particularly their internet dealer. They blocked a car for me when I liked and decided to buy a car. And I made financing ready by myself. I thought particularly their internet dealer. They blocked a car for me when I liked and decided to buy a car. And I made financing ready by myself. I thought everything was ready to complete the sale. But the dealer whom I dealt with never returned my calls. I even spoke to his manager he said he would ask the dealer to give a call and update me with the info, which he never did. I eventually backed out from the deal. Their customer service is awful. They all say they were busy to return your calls and give response to your queries. I suggest to avoid this dealership. More