Luther Brookdale Honda

14 days after tire rotation, low tire pressure light came on and I did not know how to clear it at the time. This was a minor annoyance as I had to go back to the service center to get this checked and was on and I did not know how to clear it at the time. This was a minor annoyance as I had to go back to the service center to get this checked and was advised that this is common. By the way, there was nothing wrong with the tires. More

They are always quick and efficient and friendly. The waiting area is nice and love the coffee. Bring back the pre covid cookies The waiting area is nice and love the coffee. Bring back the pre covid cookies More

Working with this dealership is always a very pleasant experience. The sales agents and the service departments do a great job of listening to you and helping you to achieve your purchase and/or service n experience. The sales agents and the service departments do a great job of listening to you and helping you to achieve your purchase and/or service needs. Jon T was great to deal with as we worked on making a car purchase. He was helpful, knew his business, and was efficient in working with me. He even called me up the next day to make sure the new car we drove home was in good operating order. He made sure to let us know we could contact him at any time if we had questions. He was super to deal with as was Kevin W, the finance person who was very helpful in getting us settled on that area. The employees in this dealership are calm, helpful, and never pushy which is why we keep coming back and buying our next car from them! More

This dealership provides nice customer service and they are really open faced and they are nice are really open faced and they are nice More

2018 Honda Fit Sport. Transmission blew up at 118,000 miles. Had towed to my regular mechanic. This was his diagnosis after taking it apart and inspecting. I bought a Ho Transmission blew up at 118,000 miles. Had towed to my regular mechanic. This was his diagnosis after taking it apart and inspecting. I bought a Honda specifically due to their reputation to being "bullet proof". Thought this may be an outlier, and even though it's just above the typically 100k drive train warranty they could at least help a customer with something. So I called corporate Honda. Told them the diagnosis from my shop, mileage, regular maintenance including full 100k maintenance done at 95k which included a transmission fluid flush. They said, "To cover anything it will have to be brought to a Honda dealer." Figuring with the information I told them they would help with something. Paid to have it towed to Honda dealer. Exact same diagnosis. After being the middle man and corporate telling me they won't call the dealer twice, and the dealer calling me asking what corporates doing, I finally spoke to a manager at the dealer and asked why I had to have it towed to Honda if they won't talk to each other. Manager said, "That's not true. We talk to each other all the time." Then why am I talking to you right now instead of you to corporate?! Right after I'm told corporate won't do anything and if they'd like me to have them to replace the transmission. At this point I don't trust thier customer service, professional ability to do anything, or their product. So I have to pay once again to have it towed back to my mechanic. I call corporate Honda for the reason why they had me tow it to the dealer if they wouldn't help with anything anyways. Their excuse was, "It only comes with a 60k power train warranty." So I ask if it's a normal thing that their transmissions blow up at 100k. Honda couldn't have an answer for me. I felt very taken advantage of. It seems as though Honda products have gone from most reliable to least reliable and profit is more important than customer service. Unfortunately I will never buy a Honda again, and this situation will have to be a topic of discussion when anyone mentions buying a vehicle. Extremely disappointed with quality of product and customer service. More

Pleasant surroundings and fast, efficient service. My only complaint is that the work done cost considerably more than I was quoted when I called ahead to set the app't. My only complaint is that the work done cost considerably more than I was quoted when I called ahead to set the app't. More

Not allowed to talk to technician who said I should spend over $7500 on car repairs after I paid $115 for a diagnostic test. I wanted to ask him questions. This Ashley was not knowledgeable and couldn't an over $7500 on car repairs after I paid $115 for a diagnostic test. I wanted to ask him questions. This Ashley was not knowledgeable and couldn't answer my concerns. Not a good experience at this dealership. Been better to go to a private mechanic. Service was quite snooty that I couldn't talk to the technician in person or on the phone when I called back. More

Professional pleasant environment. Enjoyed the customer service agent's expertise and knowledge. It was great! Enjoyed the customer service agent's expertise and knowledge. It was great! More

Everything was done swiftly and more conveniently. Paperworks was explained well for you to understand before you sign Paperworks was explained well for you to understand before you sign More

Dealership was able to address my concerns and helped me purchase my first Honda CRV! purchase my first Honda CRV! More