Luther Brookdale Honda

Great service! Nice place to sit and wait. Very clean bathrooms. The water was an extra treat. Nice place to sit and wait. Very clean bathrooms. The water was an extra treat. More

A faulty Gasket was installed during my last service visit that caused an oil and gas vapor leak into the cabin, but Pao made the follow up service as painless as it could be. visit that caused an oil and gas vapor leak into the cabin, but Pao made the follow up service as painless as it could be. More

Great customer care, especially for long time clients. They appreciate loyalty and are willing to work with you. They appreciate loyalty and are willing to work with you. More

Everyone was super polite, friendly & knowledgeable. The reason why I chose to have the struts & sway replaced elsewhere, was because of your prices - almost a $3k estimate for this work? Sorry but I The reason why I chose to have the struts & sway replaced elsewhere, was because of your prices - almost a $3k estimate for this work? Sorry but I bought the parts online & paid a friend to do it. Savings: $2150.00. Last time I was there was quoted $125 to change the front air filter. An $11 part & 5-minute you tube video later & job was done. More

I’m not impressed at all. I got shafted the time I got the battery replaced but I gave you another chance. This time you said that both the cabin and engine air filters will n I got shafted the time I got the battery replaced but I gave you another chance. This time you said that both the cabin and engine air filters will need to be replaced at the next service. I had a friend that replaced them 320 miles before this appointment. Did they even look at them? The $30 to pick up my car and drop it off I live about 2 miles away seems a little extreme. I’m in a wheelchair and it’s hard to safely bring my car in. You are not the only Honda dealer. More

Pao was great I really appreciate it all his assistance. He was attentive to my needs and explained everything in detail and I appreciated his service He was attentive to my needs and explained everything in detail and I appreciated his service More

The technician was resourceful by diagnosing my car in ashort period and was well informed on what was supposed to be done.He portrayed sense of concern and responded on time whenever I sent amessage rega ashort period and was well informed on what was supposed to be done.He portrayed sense of concern and responded on time whenever I sent amessage regarding my car. More

Service department Is worthless at best. Alot of might be this or might be that. No answers. No solution. Alot of might be this or might be that. No answers. No solution. More

Alex was very professional, and worked through a tough situation. Appreciated his flexibility in assisting. situation. Appreciated his flexibility in assisting. More

The customer service is very cold, scripted, and overly in service of the company. There’s no relating to anyone as people, every answer is an upsell. Even these countless surveys are evidence to the fact in service of the company. There’s no relating to anyone as people, every answer is an upsell. Even these countless surveys are evidence to the fact that communication at Luther Brookdale Honda is overly regulated and off-putting. More