
Luther Brookdale Honda
Brooklyn Center, MN
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6,464 Reviews of Luther Brookdale Honda
Had an appointment for oil change and tire rotation. Was never communicated that they didn’t have an oil filter for my F-150.talked to a different person because I couldn’t find Alex. Finally after 2 ho Was never communicated that they didn’t have an oil filter for my F-150.talked to a different person because I couldn’t find Alex. Finally after 2 hours Alex said it was done and that you’re not used to working on trucks. I bought it there and see a lot of big trucks. Not going to waste 2 hours for that again. I work 12 hour nights and was tired. Way too long for my service. More
I worked with Chad (who was my sales guy) I had previously worked with Toyota and Kia buying new vehicles. All I can say is, WOW. The difference in service was completely opposite. I felt completel previously worked with Toyota and Kia buying new vehicles. All I can say is, WOW. The difference in service was completely opposite. I felt completely educated, informed and taken care of the entire time. Chad goes above and beyond to really let you know what to expect. His service alone has now taken me from their competitor to a forever customer of Honda. Customer service and transparency really matter, Chad really is great. I have been highly recommending him since! Thanks again!!! My hybrid is awesome!!! More
From the time I was interested in the car, to the time of purchase, David was VERY helpful and very informative. He was on top of checking in to see if and when I’d be interested in seeing the car. Very brig purchase, David was VERY helpful and very informative. He was on top of checking in to see if and when I’d be interested in seeing the car. Very bright personality, and made buying my car go a lot more smoothly than I was anticipating!!! More
The service department damaged my vehicle and returned it to me without saying anything. Later that day I discovered that they had scratched every single one of my brand new rims. They even dropped one face to me without saying anything. Later that day I discovered that they had scratched every single one of my brand new rims. They even dropped one face down and it looks like they dragged it face down in gravel. They were incredibly rude and condescending during the entire experience. More