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Luther Brookdale Mitsubishi

Brooklyn Center, MN

4.4
979 Reviews

4435 68th Ave N Suite B

Brooklyn Center, MN

55429

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Showing 979 reviews

February 24, 2022

Took 3 days to receive my car after being approved. Paperwork was slow to be processed along with sales team were much slower then they should have been. Wouldn’t go back. 2 star. More

by jenger1235
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Hagman, Sean Heath
Feb 24, 2022 -

Luther Brookdale Mitsubishi responded

Thank you for sharing your experience. We always try to exceed our guests' expectations. We are sorry in this case, we fell short. Please note that in most cases, when we facilitate the financing for our guests, they are driving their new vehicle out of the dealership within 1-2 hours. In your case, you chose to finance elsewhere, which is completely your choice. However, that process for institutions outside our network, to get us the funds, is out of our control. While we did try everything in our power to expedite things, it still took 3 days for your institution to wire us the money. Again, though the wait was out of our control, we appreciate your feedback, and empathize with you having to wait. Please feel free to call the dealership and ask to speak to a manager if you'd like to discuss this further. Thank you.

February 18, 2022

This dealership is great! Love the service and the people! The waiting area is also wonderful! More

by laurieboyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Adams, Service Department
February 17, 2022

Easy and convenient process for making appointments online. Like the text message communication with the service advisor More

by Carowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben
February 17, 2022

Eddie and Sean were wonderful to deal deal with and very helpful.I would reccomend them to everyone More

by SPAYNE_73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abiola Runsewe, Sean Heath, Eddie Urzua
February 10, 2022

Our salesman mark was great and came in on his day off to sell us the vehicle. After leaving we found a issue with the vehicle and they are working on fixing it right away. The finance department is outstand More

by ashleyrasset
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abiola Runsewe, Mark Hagman, Sean Heath
February 08, 2022

good everything,good servi ce,good place,i got outlander so good, thanks , I’ll More

by 282232068
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Williams
February 08, 2022

My experience was off the charts. First the manager Adam Dietz was phenomenal and a true professional. He made the tough decision of buying a new car easy. Then he introduced me to salesman Vadim Fateev who More

by chad.villagomez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Fateev - 10 STARS!!! , Sean Mahbubani, Adam Dietz
February 04, 2022

There is too slow procesing They told me ly Iwas waiting There is too slow procesing They told me ly Iwas waiting two weeks When I put the downpayment.. More

by AWRABAAX
Recommend Dealer
No
Employees Worked With
Whb
February 03, 2022

I had a great experience with their service team. They were willing to help me out with a couple of extra car feature concerns that I had. Love the waiting lounge. More

by DSTIRTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Adams, Service Department
February 03, 2022

Clean, fast and friendly. Supportive and knowledgeable. Thanks for the awesome job done by your team More

by ADRIANAMORMEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Adams, Service Department
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