Luther Brookdale Volkswagen - Service Center

The first time I scheduled an appointment with them they forgot to come get my car, I actually had to call them to ask what happened. They were supposed to pick it up from my job and never showed, never rea forgot to come get my car, I actually had to call them to ask what happened. They were supposed to pick it up from my job and never showed, never reached out. The second, and final time I had an appointment for drop-off at 10:30am, I dropped the car off early and I was told my car would be ready by noon… that didn’t happen, pick up time got pushed back to “2:30pm, 3 latest” around 3:15pm I had to call to find out if my car was ready. I purchased my car from them, safe to say I will be going to a different Luther going forward. More

An oil change that I booked months in advance took 90 minutes. I also needed my washer fluid checked out because it keeps freezing, they told me it was fixed and the very next day it was frozen again. minutes. I also needed my washer fluid checked out because it keeps freezing, they told me it was fixed and the very next day it was frozen again. More

Always well done. Great communication during the process and happy to answer questions as they come up. and happy to answer questions as they come up. More

I have been going there for a fee years now and the service has for the most part been exceptional. service has for the most part been exceptional. More

Amazing approach to customer service - excellent communication, solution focused, and quick! This will be my new service center even though it’s 100 miles away. My local VW service group won’t even communication, solution focused, and quick! This will be my new service center even though it’s 100 miles away. My local VW service group won’t even miss me. More

Brad was great. Provided excellent service very courteous and understood how concerned i was about my car problem. Also pull up my maintenance history, which was very helpful. and understood how concerned i was about my car problem. Also pull up my maintenance history, which was very helpful. More

Performed a very full inspection, like the video showing everything. Repair options were well explained everything. Repair options were well explained More

We have only had VW/Audi vehicles for over 20 years, and currently have four vehicles, including 2017 and 2018 Jettas. Ever since the VW emissions cheating scandal, our service experiences with VW have been currently have four vehicles, including 2017 and 2018 Jettas. Ever since the VW emissions cheating scandal, our service experiences with VW have been horrible. Especially with Luther VW, even with factory warranties, it just feels like they are angling to maximize profits while completely disregarding customer care. Having to pay for a diagnosis for a car under factory warranty is just one of the profit-centered changes that demonstrates their new values. At our last and final visit, we were interrogated by the service advisor, as if he were seeking any evidence to blame us for the problem. Beyond ridiculous and we will not be treated like this by a company we have patronized for over 20 years. Unfortunately, because of these experiences, we will not purchase another VW, and every service visit is something we dread. Fortunately, our customer experiences with Audi have been outstanding. More

Staff was very helpful and kept me in the loop while I waited for my service to be complete. waited for my service to be complete. More

Good communication on the repairs needed for my vehicle. My vehicle was ready ahead of schedule. My vehicle was ready ahead of schedule. More