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Luther Brookdale Volkswagen - Service Center

Brooklyn Center, MN

4.7
2,521 Reviews

2,521 Reviews of Luther Brookdale Volkswagen - Service Center

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January 23, 2022

They give away your contact info without consent and they sign you up for Sirius without your consent. No service is with that hassle. More

by LORAX002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Dioquino
January 22, 2022

Service has always been good and meets my expectations. I plan to continue to get my service done here. More

by anne.krantz7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino, Maurice Johnson
January 21, 2022

Really good and efficient experience. The people are very communicative and the facility is nice and well kept! More

by Monika T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino, Maurice Johnson
January 21, 2022

Everything always goes great whenever I do anything at this dealership. Great people and service. Thank you! You should consider bringing back chocolate chip cookies. More

by ROGERBAERTSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jill Taylor
January 20, 2022

Scheduling was a breeze and everyone at the shop were kind and thorough. Especially loved the progress video while my vehicle was in the shop. More

by RACHAEL.CLEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino
January 20, 2022

The video review of the work being done was very cool/on the not cool side was having the issue with my window not taken care of & having to bring it back in & the mystery part that was removed & left on th More

by cjvoigt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Dioquino
Feb 01, 2022 -

Luther Brookdale Volkswagen responded

Thank you for the feedback and for taking my call to discuss these concerns. I hope to see you in the future for any service needs. Maurice Johnson | Service Manager Luther Brookdale Volkswagen 6801 Brooklyn Blvd., Brooklyn Center, MN Phone (763) 331-6470 Fax (763) 331-6461 maurice.johnson@brookdalevw.com

January 20, 2022

Poor communication. I brought my car up to fix its automatic car starter on Monday as one of your people had me pick a Monday so I could get it fixed. I dropped it off and then I was told it couldn’t More

by ELLDOG24
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bradley Nimz
January 20, 2022

The people that work there are super friendly!! They did service on our car and everything was great!!! More

by JEFF.KITTLESON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean, August Hansen, Maurice Johnson
January 20, 2022

The service was excellent, fast and with very high quality , I am very happy with them More

by ROBERTREVOLVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Johnson
January 20, 2022

Jason in the service department is great. Always helpful and fully explains everything. Waiting area always clean and comfortable. More

by bjhall24
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino
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