Luther Brookdale Volkswagen - Service Center

Installed heated seats for me and they work great. The loaner jetta was really nice to have for the day as well. Thank you. loaner jetta was really nice to have for the day as well. Thank you. More

Top Notch Service and Top Notch Tech! Awesome team and very quick timing for oil change very quick timing for oil change More

I would have given a 5 star but it was notated that a car wash was done and it was very apparent that it was not washed. When I got my car back, it was terribly dirty. wash was done and it was very apparent that it was not washed. When I got my car back, it was terribly dirty. More

Problem was partially fixed. I’ve had my car in there multiple times since buying it brand new off the lot. I’m tired of doing this. I wish I had never bought this car. Build quality just flat out not th multiple times since buying it brand new off the lot. I’m tired of doing this. I wish I had never bought this car. Build quality just flat out not there for what I paid. And evidently not able to be fixed. More

Great service it was clean professional and faster then i expected. I will be going back there again if i have any issues with my vehicle. Thank You expected. I will be going back there again if i have any issues with my vehicle. Thank You More

GREAT SERVICE IN AND OUT VERY EFFICIENTLY :) CAR SHINY AFTER SERVICE AS WELL. I WILL ALWAYS BRING MY CAR TO BROOKDALE VOLKSWAGEN AFTER SERVICE AS WELL. I WILL ALWAYS BRING MY CAR TO BROOKDALE VOLKSWAGEN More

Brad was very helpful and explained what was needed with my vehicle. As I could not stay he shared with me how to make a future appointment. The work was completed quickly and correctly. my vehicle. As I could not stay he shared with me how to make a future appointment. The work was completed quickly and correctly. More

I used your concierge service for an appointment on 12/30. The person sent out to pick up my car couldn’t drive a manual transmission. Another was sent out that could. Later that day, just after 5 pm I 12/30. The person sent out to pick up my car couldn’t drive a manual transmission. Another was sent out that could. Later that day, just after 5 pm I called the store. Was told my car was not ready. Was told the service was not done. I had no communication that day that it would not be done. I asked to speak to a manager, was transferred and got voice mail. Called back and the person that answered the phone said she would walk over and find a manager. She did find one, she came back on the line and told me my car was not done and that the manger would not talk with me. I was stuck at work without a way home. Later that evening I did get a call back from one of your managers. I don’t remember his name but do have it written down at work. He was not able to look into anything until the next morning. He did call me around 9 am. Told me the car did get finished the prior day and that a text was sent notifying me and requesting payment. I found earlier today 1/1 that an email was sent, not a text. I had earlier on 12/30 had text and a phone call from the service advisor. I was not expecting an email was not told to look for an email and did not receive a call or the text regarding my car being done. My service advisor was Bradley Nimz. More

I was out of town and needed something checked before I trekked home. They got me in and out on my timeline. There was a quiet room for my 7 year old and I to hangout while we waited. Plenty of kid frie trekked home. They got me in and out on my timeline. There was a quiet room for my 7 year old and I to hangout while we waited. Plenty of kid friendly snacks too. I had a perfect experience with Luther. More

It was any amazing experience at the dealership on of the best in the business best in the business More