Luther Brookdale Volkswagen - Service Center

I showed up to get coolant topped off. Only to realize there was more of a problem. My car was rushed into service with very courteous service. Got us back up and running the next day. there was more of a problem. My car was rushed into service with very courteous service. Got us back up and running the next day. More

Amber was very kind and professional to work with. I do think the policy with the coupons is unnecessary. I forgot my coupon at home and was told that if I didn’t have it now that they would not honor the think the policy with the coupons is unnecessary. I forgot my coupon at home and was told that if I didn’t have it now that they would not honor the price of the coupon. I was being picked up and said I would bring it back when I returned but per policy you’re supposed to have it at time of arrival. Amber was kind enough to honor the coupon if I went home and took a picture of it. This process is creating a very unnecessary poor customer experience and should be reevaluated. More

Great attention to detail and communication throughout the process. Highly recommend, the entire experience was great. the process. Highly recommend, the entire experience was great. More

Awesome group of guys to work with. Set me up with a loaner and got my rig back to me quick. Thanks loaner and got my rig back to me quick. Thanks More

Excellent and quick work w/ engine replacement. Courteous and professional staff. Was constantly updated. Thanks! and professional staff. Was constantly updated. Thanks! More

They are not prepared. Didn’t order the needed parts for my visit. Didn’t take notes from the last visit. my visit. Didn’t take notes from the last visit. More

Everybody was super nice and helpful with a wonderful attitude and willing to answer all my questions always a good experience attitude and willing to answer all my questions always a good experience More

I've really been impressed with your service and the quality customer service you have provided. quality customer service you have provided. More

I have been using this service department for over 10 years and I get the same wonderful Service at every visit! Must of the staff remember me and always go above and beyond years and I get the same wonderful Service at every visit! Must of the staff remember me and always go above and beyond More