Luther Brookdale Volkswagen - Service Center

Complimentary car wash was listed but not performed. Asked to have replaced part placed in vehicle but was not done. Had to come back in and wait for parts to be found. Asked for one service to be pl Asked to have replaced part placed in vehicle but was not done. Had to come back in and wait for parts to be found. Asked for one service to be placed on separate bill so third party could pay but was instead left as its own line but other parts were added next day messing up the point of having it separate. Seems to be a communication gap between service advisors if the person writing up isn’t there the day of service More

Everyone there is so nice! Answered my questions, and service department did a great job! service department did a great job! More

Good communication on what needed fixing, and what it would cost. Got a loaner car for warranty service. Speedy, and affordable (for a VW Dealership) would cost. Got a loaner car for warranty service. Speedy, and affordable (for a VW Dealership) More

Great employees and makes sure it's fixed right they also keep in good contact keep in good contact More

Had the 20,000 miles service done on my Tiguan and they explained all of the items that they were going to service. Very extensive list and I was pleased with the results. explained all of the items that they were going to service. Very extensive list and I was pleased with the results. More

My service contact (Jason) approved delivery to my workplace, which was outside the normal delivery zone. This softened the hit I took from the expensive repair I needed. Truly exceptional! workplace, which was outside the normal delivery zone. This softened the hit I took from the expensive repair I needed. Truly exceptional! More

Really great service and Maurice was very helpful and a great communicator I will be back! great communicator I will be back! More

Had my first appointment here and it was great. Jason is very knowledgeable and made sure all my questions were answered. very knowledgeable and made sure all my questions were answered. More

Jason D is the best. He should get paid double what he normally gets paid normally gets paid More

It was a very smooth process. The service member was very laidback and made the experience relaxed. laidback and made the experience relaxed. More