Luther Brookdale Volkswagen - Service Center

The service was fantastic. Quick, efficient and detailed. The video inspection was especially impressive. Amber the service rep was warm, friendly and very professional. The video inspection was especially impressive. Amber the service rep was warm, friendly and very professional. More

Very timely welcome and work was performed promptly. Very timely welcome and work was performed promptly. Service person was great to work with. Very timely welcome and work was performed promptly. Service person was great to work with. More

Service was quick and convenient. I appreciated the text updates. The required and recommended service items were honest and fair updates. The required and recommended service items were honest and fair More

I was not told my initial appointment was a drop off only, if I would have known I would have waited for a rental. I called multiple times to get an update and was told I would receive a call back and n only, if I would have known I would have waited for a rental. I called multiple times to get an update and was told I would receive a call back and never did. I understand it’s a hard time with rentals but i should not have to ask and be rejected every time. Most people cannot go without a car for over a week More

Timely. Friendly. The staff was helpful. I was kept up to date. Good workmanship Thanks! to date. Good workmanship Thanks! More

Waiting room was nice. Fresh espresso and snack bars were very nice while I waited for my service to get done. Alec did a good job 👍 very nice while I waited for my service to get done. Alec did a good job 👍 More

I really felt listened to and taken care of by Alec. He went over in detail my concerns and needs. They were satisfied. went over in detail my concerns and needs. They were satisfied. More

My washer fluid was not topped off. Each service incurs a dent or scratches each time.Why? Even when it’s washed up t incurs a scratch issue. This should be investigated unless I am targeted. I have two scra dent or scratches each time.Why? Even when it’s washed up t incurs a scratch issue. This should be investigated unless I am targeted. I have two scratches on rims. During tire rotation. I pay for car service, car note insurance as well as damages from dealership. This problem needs attention. Each time I come. I incur damages. There is a major issue in that service department More