Luther Brookdale Volkswagen - Service Center

Took my car there a week before it broke down. The breakdown costs thousands of dollars. After I took it back the car still doesn’t drive properly. Waste of money and time. breakdown costs thousands of dollars. After I took it back the car still doesn’t drive properly. Waste of money and time. More

When I had function a cycle of motion after repair I had heard a crunch like pop like something maybe had got pinched in the motion... I had called immediately It seemed that I had missed the service guys t heard a crunch like pop like something maybe had got pinched in the motion... I had called immediately It seemed that I had missed the service guys they had gone home. So I had left a message, the next day I have still yet to get a call back... More

Visited the dealership for the normal mfg suggested maintenance plus an unknown oil consumption issue. Dealership did not charge me to check into the issue, though it performed some additional work to maintenance plus an unknown oil consumption issue. Dealership did not charge me to check into the issue, though it performed some additional work to diagnose the issue. Though no problem was found, we have a plan for checking it going forward. More

Took great care to accurately diagnose the issue. Then they made sure to let me know where they were in the process. They did well. they made sure to let me know where they were in the process. They did well. More

Jason is always great to work within. He takes the Advisor approach and doesn’t recommend services that are not needed. One big plus is over the last 5 years of servicing my VW at Luther VW Brookdale Advisor approach and doesn’t recommend services that are not needed. One big plus is over the last 5 years of servicing my VW at Luther VW Brookdale I have been able to either have my car picked up, given a loaner or driven home and picked up! That’s a huge time saver. Thanks!!! More

Best 20k service I have had. Found and issue and scheduled service and a car to make my day easy! I appreciate this team and the work they do! scheduled service and a car to make my day easy! I appreciate this team and the work they do! More

The service was excellent and very thorough. I love the friendly knowledgeable employees! It feels just like stopping at a friend’s house for a visit! friendly knowledgeable employees! It feels just like stopping at a friend’s house for a visit! More

Jeff was amazing to work with! He was detailed and attentively listened to what I wanted done, and helped me weigh my options by thoroughly explaining costs of each. Great service!!! attentively listened to what I wanted done, and helped me weigh my options by thoroughly explaining costs of each. Great service!!! More

It was extremely hard to get in touch with service department. Otherwise overall service was good.. I waited 2 hours to get touch with service for my car department. Otherwise overall service was good.. I waited 2 hours to get touch with service for my car More

Always great service and great communications. I will continue to bring my car in for service and buy next VW at Brookdale VW. Thank you! continue to bring my car in for service and buy next VW at Brookdale VW. Thank you! More