Luther Brookdale Volkswagen - Service Center

Maurice was great. Great communication skills. You do not see much of this anymore. Have the brain wizards clone this guy. Thanks a lot you guys. see much of this anymore. Have the brain wizards clone this guy. Thanks a lot you guys. More

I had a scheduled recall to do, but then I accidentally broke something in my car but they had no problem doing the warranty work and the recall work in the same appointment. broke something in my car but they had no problem doing the warranty work and the recall work in the same appointment. More

The problem was diagnosed quickly, a very accurate estimate was provided, and the work was completed promptly. The communication through texts and phone calls was excellent. estimate was provided, and the work was completed promptly. The communication through texts and phone calls was excellent. More

once again. it was supposedly fixed. 3 days later a part is hanging broken from the system that was worked on. its been 4 visits now. it just keeps breaking. but since you can say "we didnt replace part is hanging broken from the system that was worked on. its been 4 visits now. it just keeps breaking. but since you can say "we didnt replace that specific part" you dont cover it. More

Great staff who was responsive and helped service my vehicle very efficiently. I was greeted immediately and was able to be out the door in minutes after completing the paperwork vehicle very efficiently. I was greeted immediately and was able to be out the door in minutes after completing the paperwork More

The service here has always been good, and when a problem arose recently , they were quick to rectify it to my satisfaction, including a refund arose recently , they were quick to rectify it to my satisfaction, including a refund More

Very professional and helpful. They helped me figure out what to use to get sap off of my car paint. Always nice when I come in. what to use to get sap off of my car paint. Always nice when I come in. More

The labor rates are too costly. Not able to provide solution without proper diagnosis and you will end up spending 500-600$ just for diagnosis. solution without proper diagnosis and you will end up spending 500-600$ just for diagnosis. More

I liked the text message from the technician letting me know the status of my vehicle. I also am grateful for the service managers assistance in getting my vehicle in to find what the issue was with my air know the status of my vehicle. I also am grateful for the service managers assistance in getting my vehicle in to find what the issue was with my air conditioner. More

My experience with the service department was excellent. They were timely and made everything easy. The estimate for how long it would take to provide the service was spot on. Brad was extremely kind. They were timely and made everything easy. The estimate for how long it would take to provide the service was spot on. Brad was extremely kind. More