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Luther Brookdale Volkswagen - Service Center

Brooklyn Center, MN

4.6
2,519 Reviews
Call Service Center (763) 331-6400

2,519 Reviews of Luther Brookdale Volkswagen - Service Center

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July 08, 2021

Staff was vey Helpful and very quick. Got the work done quickly considering the holiday weeken when I dropped it off. Would go back again More

by Jerimyg11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino, Jason Gallus, Nate Kaar, Maurice Johnson
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July 07, 2021

Way over priced, I chose not to have anything repaired with Luther. I will not be back for Repairs or purchases. Had to wait 5 days for nothing abs spend $150 plus rental. Not impressed More

by PATTIDANCES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve the driver was a delight. Maurice only sent emails which were fine, Maurice Johnson
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Jul 08, 2021 -

Luther Brookdale Volkswagen responded

Thank you for the feedback and for allowing us to service your vehicle. Luther does offer a price match guarantee, I can discuss more if you wanted to give me a call sometime and we can try to help. Thanks for your time. Maurice Johnson | Service Manager Luther Brookdale Volkswagen 6801 Brooklyn Blvd., Brooklyn Center, MN Phone (763) 331-6470 Fax (763) 331-6461 maurice.johnson@brookdalevw.com

July 07, 2021

Awesome job! Good communication about the whole process while my vehicle was being worked on, and awesome for warranties that cover everything! Thanks for being awesome! More

by SARAHRICKBEIL22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley
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July 04, 2021

I love my VW and I was happy with the mechanic doing a video on the work he did on my vehicle. That was awesome! More

by dawnzopfi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino, Jason Gallus, Nate Kaar, Maurice Johnson
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July 03, 2021

They are also friendly and I appreciate the help they give More

by ianscheff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino, Jason Gallus, Nate Kaar, Maurice Johnson
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July 02, 2021

Not what I was expecting at all but it is what it is More

by Vazqueztony35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Connor Detloff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dioquino, Veronica Cabrera
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Jul 15, 2021 -

Luther Brookdale Volkswagen responded

Tony can you let me know what happened? Todd Earnest 763.331.6405

Jul 15, 2021 -

Vazqueztony35 responded

How can I put this into words so my vehicle went in running still then it had to be towed back to my home because after they reset the codes something else happened

June 30, 2021

Great customer service- I even got ice cream!Everything Great customer service- I even got ice cream! Everything that I needed done was done with care and an upbeat atmosphere. Thank you! More

by juliespagnolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino, Jason Gallus, Nate Kaar, Maurice Johnson
Report | Print
June 30, 2021

They got my remote start put in a timely manner. They also were quick about getting me set up with the rental car. More

by KELLIEHOMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Johnson
Report | Print
June 30, 2021

Jason made sure I knew what was going on with my car every step of the way. I really liked the video of my car. I found it very informative and it confirmed that someone actually looked over my car. More

by hmwescott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino
Report | Print
June 29, 2021

Great experience and always friendly service. Great communication during arrive also More

by TMBZDOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Nimz
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