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Luther Brookdale Volkswagen - Service Center

Brooklyn Center, MN

4.6
2,519 Reviews

2,519 Reviews of Luther Brookdale Volkswagen - Service Center

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June 24, 2021

This is my first VW and I have to say the service was great on my last visit More

by MARCUS_MAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Johnson
June 22, 2021

Everyone is nice and friendly. It close to my house. More

by JANROB0569
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
June 22, 2021

Poor communication. Didn’t even know car was ready and it just showed up. Pretty typical More

by butlern2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Taylor
June 21, 2021

Bought a 2018 Tiguan and spent close to 28k. When we signed the contract we had 6-7 requests that needed to be fixed before we were good. At signing VW agreed to fix the issues, however it’s been messy More

by Al2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Veronica Cabrera
June 21, 2021

I have been using this dealership for many years. I have always appreciated the service afforded me. I will continue to use this dealership as long as I drive a VW. More

by lutherwilson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino, Maurice Johnson
June 20, 2021

I will not be using this dealership again. I went in for a 80000 mile oil change and by the time they were done they wanted to charge me $5000 More

by MJBKDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Dioquino, Jason Gallus, Nate Kaar, Maurice Johnson
Jun 21, 2021 -

Luther Brookdale Volkswagen responded

I wanted to follow up regarding this visit an would like to get more information. Can you please give me a call when you have a moment or email to discuss. Thank you Maurice Johnson | Service Manager Luther Brookdale Volkswagen 6801 Brooklyn Blvd., Brooklyn Center, MN Phone (763) 331-6470 Fax (763) 331-6461 maurice.johnson@brookdalevw.com

June 20, 2021

Scheduling the service and making a change to the work that was to be performed was very easy. Very thorough and honest with recommendations. Would recommend going here for service needs. More

by Alex S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Johnson
June 20, 2021

The people working they are very nice, and also they love helping customers. I will recommend everybody to go to Brooklyn Park volkswagen dealership. Even they will offer you a coffee and water every five mi More

by ABDOYOUSSOUF48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino, Jason Gallus, Nate Kaar, Maurice Johnson
June 20, 2021

The service was great and accomplished quicker than expected. The car was in for a routine service check. Having this review require a 25 word minimum seems pointless. More

by B.LUH0691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Nimz
June 20, 2021

Thanks again for your work; I would have liked it if the original windshield was replaced with an original as well to keep the car value the same, but no one asked me for my opinion even though it is my car More

by ihaveone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Johnson
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