Luther Brookdale Volkswagen - Service Center

This is my first VW and I have to say the service was great on my last visit great on my last visit More

Everyone is nice and friendly. It close to my house. More

Poor communication. Didn’t even know car was ready and it just showed up. Pretty typical just showed up. Pretty typical More

Bought a 2018 Tiguan and spent close to 28k. When we signed the contract we had 6-7 requests that needed to be fixed before we were good. At signing VW agreed to fix the issues, however it’s been messy signed the contract we had 6-7 requests that needed to be fixed before we were good. At signing VW agreed to fix the issues, however it’s been messy ever since. It was messy to set up the appointment, and it was suppose to take 3 days and it was 1.5 weeks so far. Got the car back and the car was filthy (no car wash) and the reason I was told was they didn’t want to scratch it.. then I looked over the issues that were suppose to be fixed and most scratches and dings are still there.. spoke to our sales rep and she said it will be taken care of but honestly not impressed with the service I have been given and the work done on my new car. More

I have been using this dealership for many years. I have always appreciated the service afforded me. I will continue to use this dealership as long as I drive a VW. always appreciated the service afforded me. I will continue to use this dealership as long as I drive a VW. More

Scheduling the service and making a change to the work that was to be performed was very easy. Very thorough and honest with recommendations. Would recommend going here for service needs. that was to be performed was very easy. Very thorough and honest with recommendations. Would recommend going here for service needs. More

The people working they are very nice, and also they love helping customers. I will recommend everybody to go to Brooklyn Park volkswagen dealership. Even they will offer you a coffee and water every five mi helping customers. I will recommend everybody to go to Brooklyn Park volkswagen dealership. Even they will offer you a coffee and water every five minutes I love it. More

The service was great and accomplished quicker than expected. The car was in for a routine service check. Having this review require a 25 word minimum seems pointless. expected. The car was in for a routine service check. Having this review require a 25 word minimum seems pointless. More

Thanks again for your work; I would have liked it if the original windshield was replaced with an original as well to keep the car value the same, but no one asked me for my opinion even though it is my car original windshield was replaced with an original as well to keep the car value the same, but no one asked me for my opinion even though it is my car and my money; what I’m left with is to try talking with Luther glass to fix the issue; which requires another thing that I did not have or want to do! This issue is not Luther VW responsibility and I understand; but it’s Luther glass! So which came first then; the egg or the chicken!! More