Luther Brookdale Volkswagen - Service Center

I was met by a service agent promptly and work was done on time and for no cost as promised. However, no available local shuttle driver or transportation was a negative. on time and for no cost as promised. However, no available local shuttle driver or transportation was a negative. More

The maintenance on my car is always done well and with care but I waited nearly 3 hours when I was quoted only 90 minutes. care but I waited nearly 3 hours when I was quoted only 90 minutes. More

The service was done as expected with the quality expected. Everyone was polite and very helpful. The video sent and explanation of service needed was a nice add from last time I had my car serviced. expected. Everyone was polite and very helpful. The video sent and explanation of service needed was a nice add from last time I had my car serviced. More

The staff is friendly and very thorough. I was able to drop off my car for an oil change and brake inspection; was notified via text messages on updates and when my car was ready for pickup. drop off my car for an oil change and brake inspection; was notified via text messages on updates and when my car was ready for pickup. More

Great Great great great great great great great great great Great Great great great great great great great great great Great Great great great great great great great great great great Great Great great great great great great great great great Great Great great great great great great great great great More

Bradley Nimz had terrible customer service skills and should be retrained on customer service. My glovebox was messed with and some items were on the floor board. Nothing was missing. I noticed a should be retrained on customer service. My glovebox was messed with and some items were on the floor board. Nothing was missing. I noticed a foreign noise coming from the engine after a simple oil change. I have serviced my car at VW dealerships throughout the Twin Cities and never once had a negative experience until my most recent visit at your location. I will not be coming back to your VW dealership in the near future. More

Service as promised at quoted price. Cheerful, helpful service personnel especially service advisor Jason Gallos! I am a long term customer and have always been treated well! service personnel especially service advisor Jason Gallos! I am a long term customer and have always been treated well! More

They provided comprehensive service that I fully trusted. Jason was very professional and helpful in guiding through different options and the whole process. Would recommend them. Jason was very professional and helpful in guiding through different options and the whole process. Would recommend them. More

Was my pleasure to meet you and I was satisfy with the professional work they did I feel trast and feel safe when I'm driving Thank you to all of you! Cecilia ") professional work they did I feel trast and feel safe when I'm driving Thank you to all of you! Cecilia ") More

Customer service was good and fast but i was a bit annoyed that my car was ran threw the car wash after i requested it not be. Im not a fan of touch car washes. annoyed that my car was ran threw the car wash after i requested it not be. Im not a fan of touch car washes. More