Luther Brookdale Volkswagen - Service Center
Brooklyn Center, MN
2,521 Reviews of Luther Brookdale Volkswagen - Service Center
Good service. Seemed very friendly and able to look at my concerns. I liked the video look over. I highly recommend them. They also didn’t seem very pushy with extras. concerns. I liked the video look over. I highly recommend them. They also didn’t seem very pushy with extras. More
Great service!!! Made it easy and quick and also showed me some things for my car that I did not know . Thank you all for the service me some things for my car that I did not know . Thank you all for the service More
The dealership was nice, clean, professional and they provided me with updates. They completed my vehicle early than expected. I was contacted for other services. provided me with updates. They completed my vehicle early than expected. I was contacted for other services. More
I was very pleased with the friendliness of the staff and technicians. And I really appreciated getting the video walk around of my car’s needs. technicians. And I really appreciated getting the video walk around of my car’s needs. More
I felt like they were just trying to upsell me on service. Some of the things they were charging for seemed unnecessary. Cost was very high for a routine oil change, especially when I purchased a $45 service. Some of the things they were charging for seemed unnecessary. Cost was very high for a routine oil change, especially when I purchased a $45,000 vehicle there two years ago and it has less than 11,000 miles on it. I don’t understand why I would need to spend an extra $500 on service at this point of the cars life. I will not be returning for oil changes in the future because I feel like they are just using this as a way to get me in there to spend a ton of money on unnecessary things. More
Excellent service regarding the repair of my VW. Great cooperation regarding additional transportation needed during the repair. Great customer service, friendly and caring. The car returned clean and all cooperation regarding additional transportation needed during the repair. Great customer service, friendly and caring. The car returned clean and all was much appreciated. More
I was disappointed that the parts to fix my vehicle are backordered and the service department has no idea when my vehicle can be fixed.... they claim its drivable but not having a reliable vehicle is stre backordered and the service department has no idea when my vehicle can be fixed.... they claim its drivable but not having a reliable vehicle is stressful... the pickup process from the cashier then directed to service to return the rental vehicle then my service writer never followed up with me... i still am in the dark More
I take my Jetta and Routan to the wolkswagen dealer every time I have a problem but most of the times they tell me that is not wrong with my car even though I see that the problem hasn’t gone away. time I have a problem but most of the times they tell me that is not wrong with my car even though I see that the problem hasn’t gone away. More
Received terrific customer service.provided advice on work to be done and kept me abreast of the progress and findings explained the different options for my vehicle work to be done and kept me abreast of the progress and findings explained the different options for my vehicle More