Luther Brookdale Volkswagen - Service Center

Dealership and service were truly exceptional. They were transparent with me about the service my Jetta required, and got it taken care of quickly and correctly. transparent with me about the service my Jetta required, and got it taken care of quickly and correctly. More

Service was absolutely amazing from the moment I came in. it is never fun when you have to get something fixed but Brookdale Luther made it very enjoyable everyone was friendly and had knowledgeable love co it is never fun when you have to get something fixed but Brookdale Luther made it very enjoyable everyone was friendly and had knowledgeable love coming here More

Bradley Nimz was very helpful to me in coordinating the towing of my TDI to the service department as well as keeping me updated on how the repairs went i.e. what part was bad on the car and which warranty towing of my TDI to the service department as well as keeping me updated on how the repairs went i.e. what part was bad on the car and which warranty covered it. His text responses are speedy. So far a great experience for both times I've brought my TDI in. More

Always on time when the tell u .they r consistant.the work is done fast,they acknowledge u when you are there am very please . work is done fast,they acknowledge u when you are there am very please . More

Provided excellent service and he was professional at all times and very patient when I asked questions about my husband car. Oil change was quicker. times and very patient when I asked questions about my husband car. Oil change was quicker. More

Service was excellent as always. I was not sold things I don’t need, yet I was informed about real things to be aware of. Thanks for not talking down to me. don’t need, yet I was informed about real things to be aware of. Thanks for not talking down to me. More

Friendly and knowledgeable people. They kept me in informed throughout the whole process. And I was pleased that they gave me a discount where they could after spending a good amount of money there an informed throughout the whole process. And I was pleased that they gave me a discount where they could after spending a good amount of money there and being a regular customer. More

Great service. Timely. Well informed. Thanks Nate Great service. Timely. Well informed. Thanks Nate Clean environment Comfortable. Helpful. Friendly. Thoughtful. They kept me formed of my se Great service. Timely. Well informed. Thanks Nate Clean environment Comfortable. Helpful. Friendly. Thoughtful. They kept me formed of my service time. Shared the new technology More

I'm not super pleased with my latest visit. I suspect it's a warranty issue, but service staff aren't convinced and are requesting the full diagnostic fee for any further diagnosis. I've tried calling to it's a warranty issue, but service staff aren't convinced and are requesting the full diagnostic fee for any further diagnosis. I've tried calling to discuss the matter a few times, but haven't gotten a call back yet. More

They made a mistake and fixed it. They took the car back and gave me a courtesy car for the day. Called and explained what happened. Honesty is important to me and gave me a courtesy car for the day. Called and explained what happened. Honesty is important to me More