Luther Brookdale Volkswagen - Service Center

Great, friendly staff. Very respectable and made sure anything i needed was taken care of. I had warranty work done and they got it done almost 2 weeks before the parts were even supposed to arrive! anything i needed was taken care of. I had warranty work done and they got it done almost 2 weeks before the parts were even supposed to arrive! More

I really appreciate the drop off service that I chose for my vehicle. I didn't have the option of driving the car to the dealership this time around. my vehicle. I didn't have the option of driving the car to the dealership this time around. More

Dealer Volkswagen is very good I love their hospitality and they treat me very nice every time I go their. I would always recommend this place to everyone. and they treat me very nice every time I go their. I would always recommend this place to everyone. More

I made an appointment, explained what I needed. The service department said I had a recall and they got the job done in a timely manner. I was very pleased with the all around service. Thank you, Jam service department said I had a recall and they got the job done in a timely manner. I was very pleased with the all around service. Thank you, Jamie S More

Untreated dealerships, lie to customers to upsell,. Mechanics know nothing about German cars, so much lies. They just want your money, poor rating. 0 0 Mechanics know nothing about German cars, so much lies. They just want your money, poor rating. 0 0 More

I came in because the battery in my fob said it needed to be replaced and it was covered under warranty. I was told a couple times, both over the phone and in-person, that it would only take 20 minutes or so be replaced and it was covered under warranty. I was told a couple times, both over the phone and in-person, that it would only take 20 minutes or so and that the only reason it would take that long is because of paperwork due to warranty. An hour after arriving I finally got my car back. I’m not sure why it took a full hour to replace a key fob battery but it would have been nice if I had been told that’s how long it would be up front. More

From the time I called and spoke to Jason to when we picked up the car everything was excellent. Nat was excellent with keeping us informed with what was wrong with the car. Dropping off and picking up picked up the car everything was excellent. Nat was excellent with keeping us informed with what was wrong with the car. Dropping off and picking up the car was excellent service. More

Five stars each time I visit, excellent customer service. Every one is very friendly. The service advisor always keeps you informed on the status of your car. Every one is very friendly. The service advisor always keeps you informed on the status of your car. More

I had a very good experience. Felt informed through the whole process. The pricing was fair and my vehicle was done on time. That is it. whole process. The pricing was fair and my vehicle was done on time. That is it. More

I went in for a recall and was greeted with a smile and tons of knowledge. The service manager knew who I was before I could say anything and helped me with everything. I even had him help me with my car a tons of knowledge. The service manager knew who I was before I could say anything and helped me with everything. I even had him help me with my car app that was not working properly. More