Luther Brookdale Volkswagen - Service Center

Very clean, very welcoming. Having to come in twice for the same problem was a major inconvenience and caused me to lose a half day's work (I am self employed). For this issue I believe I was not listened the same problem was a major inconvenience and caused me to lose a half day's work (I am self employed). For this issue I believe I was not listened to and the wrong assumption was made about the problem. More

The first thing I notice is the courtesy and cleanliness. It moves on to expertise and professionalism. The topping is it is all at a reasonable price. I feel appreciated as a customer. I drive away happy fo It moves on to expertise and professionalism. The topping is it is all at a reasonable price. I feel appreciated as a customer. I drive away happy for another great experience. This has been my finding at Luther Brookdale Chevrolet as well, so I am convinced it is just the great Luther way of doing business. Believe me, it it appreciated. More

Great work, never leave disappointed and always finish in a timely manner. Can always count on this location to get the work done neatly All is well a timely manner. Can always count on this location to get the work done neatly All is well More

Brookdale Luther volkswagon offered good customer service, and worked efficiently. Nathaniel was good at explaining things and going through everything with me thoroughly for my service service, and worked efficiently. Nathaniel was good at explaining things and going through everything with me thoroughly for my service More

Horrible. GOT MY CAR BACK WITH NO OIL IN IT. Had soap left on car along with waterspots everywhere. Paid $400 to get nothing fixed and no clear paths to fix it. The “easy” report doesn’t even match the a left on car along with waterspots everywhere. Paid $400 to get nothing fixed and no clear paths to fix it. The “easy” report doesn’t even match the actual paperwork on what needed fixing and not. Was charged $30 to dispose of brake fluid that I was told couldn’t even be flushed since they broke the bleeder screws since “they were seized” and instead tell me I need new calipers now. More

Very clean establishment very professional. I even got a free car wash. Just bought a new Gti had to get a custom subwoofer installed. Going back next week for remote start. free car wash. Just bought a new Gti had to get a custom subwoofer installed. Going back next week for remote start. More

Before I drove my 2020 Tiguan off the lot, the team informed me there was a crack in the tail light and that they would replace it immediately, no cost to me. I not only appreciated their honesty and a informed me there was a crack in the tail light and that they would replace it immediately, no cost to me. I not only appreciated their honesty and attention to detail, but once I got it in for the service, they were fast and efficient and very friendly and pleasant to interact with!! Thanks everyone! More

It was a very straightforward and positive experience! The service dept provided me with fair and upfront pricing. Professional staff that makes you feel comfortable. The service dept provided me with fair and upfront pricing. Professional staff that makes you feel comfortable. More

Excellent! Manager was great. Had a wonderful work space so I could work while I waited Very clean and kept me informed of what was going on so I could work while I waited Very clean and kept me informed of what was going on More

had my alignment done on my GTI. it was done in a timely manner and i can def feel the less of a pull towards the driver side. manner and i can def feel the less of a pull towards the driver side. More