Luther Brookdale Volkswagen - Service Center

I really wanted auto start Gracie was so sweet an checked up on me an always let me know what was going on that was very thoughtful because it was a 2 hr job an made sure I knew Gracie was so sweet an checked up on me an always let me know what was going on that was very thoughtful because it was a 2 hr job an made sure I knew how to work the auto start without making me feel incompetent I really appreciate that for that alone I would be grateful but she was so much more thank you Grace More

Got new tires installed. Appointment way to schedule, work done promptly and well. Clean, pleasant building. Thoughtful staff who are easy to reach by text or phon installed. Appointment way to schedule, work done promptly and well. Clean, pleasant building. Thoughtful staff who are easy to reach by text or phone. Felt very taken care of. More

Thanks Went for my 20,000 mile oil change. I’m happy that when I go there it’s like everyone is so friendly and helpful. This was the first time I worked wit Went for my 20,000 mile oil change. I’m happy that when I go there it’s like everyone is so friendly and helpful. This was the first time I worked with Nate. Thanks for great service! More

Quick and reasonably priced. Online special was honored, washed, great waiting area. I look forward to giving them my business in the future. Also had parts on hand to purchase. Online special was honored, washed, great waiting area. I look forward to giving them my business in the future. Also had parts on hand to purchase. More

Amazing staff! Impeccable service experience! I would recommend the store to anyone. Fast, fun, energetic. The staff is a treat to work with and simply just to talk to. Outstanding! I would recommend the store to anyone. Fast, fun, energetic. The staff is a treat to work with and simply just to talk to. Outstanding! More

Oil change They recommend what needs to get done and what can wait. I appreciate that. It is Well staffed so you don't have to wait for an appointment, or wait l They recommend what needs to get done and what can wait. I appreciate that. It is Well staffed so you don't have to wait for an appointment, or wait long for your car to get completed. More

Great service Took care of me for a warranty issue. Great service staff. Would recommend this dealership to others for service with their Volkswagen vehicle or to Took care of me for a warranty issue. Great service staff. Would recommend this dealership to others for service with their Volkswagen vehicle or to buy a new car. More

90,000 mile service Grace and Jason were great getting me setup for cars service. It was recommended that my engine needed an air filter, so Jason asked me if they could Grace and Jason were great getting me setup for cars service. It was recommended that my engine needed an air filter, so Jason asked me if they could replace it. More

Car has a warranty, but nothing was covered by the warranty Car has a warranty, but Vw refuse to do any work . Called service manager. left a message, never got any calls back , definitely one star , Car has a warranty, but Vw refuse to do any work . Called service manager. left a message, never got any calls back , definitely one star , More

Great work to update the car, terrible customer service This was the third visit to this VW service station, and the second time I received very poor customer service. It would seem that the new hires are n This was the third visit to this VW service station, and the second time I received very poor customer service. It would seem that the new hires are not versed in all aspects of financing. I was talked at instead of talked to and the girl I worked with seemed to be in a rush when going over the service I requested. I was updated with the usual information regarding my car, but I had a problem with what happened after I had paid. My keys were in a place where I could not see them, and if they were, I would have driven away without a thank you or anything. The girl I dealt with treated me like an idiot when we walked back to my car. She just got right into my car and grabbed them from the cup holder. I was beyond livid. I just wanted to leave, but she quickly had to rush the "thanks" part, which was very rude. Why were my keys left in the car? Kindly hand them to me please when the service is finished. I don't want to trust someone who will be taking me through a couple hundred dollars worth of service without giving me all my options I didn't know I had and treating me like I was at a retail store. I thought VW had higher standards than this I guess I could expect nothing more. Please retrain the front desk people again. More