Luther Brookdale Volkswagen - Service Center

The service representative was very rude The service advisor was rude and not friendly. Did not help me resolve my issue and was not patient to hear my problem i was facing with the car. The service advisor was rude and not friendly. Did not help me resolve my issue and was not patient to hear my problem i was facing with the car. More

Warranty work Thank goodness for the good warranty. Would have been over $10000 to fix otherwise. Thanks for the loner vehicle. Made me appreciate my car more. Thank goodness for the good warranty. Would have been over $10000 to fix otherwise. Thanks for the loner vehicle. Made me appreciate my car more. More

Review They make it quick, easy, and explain everything to a T. If you have any questions they’ll answer it. Friendly people. Good service. Would recommend. They make it quick, easy, and explain everything to a T. If you have any questions they’ll answer it. Friendly people. Good service. Would recommend. More

Take the time to do it right Neighborhood Mechanic wanted to replace my battery. VW tested battery twice. It was fine. Technician found and repaired two broken wires. Right repair Neighborhood Mechanic wanted to replace my battery. VW tested battery twice. It was fine. Technician found and repaired two broken wires. Right repair, and honest. More

Efficient Jason knows that I am very busy. He helps make my interactions quick. He calls to give me updates when needed and service is done on time Jason knows that I am very busy. He helps make my interactions quick. He calls to give me updates when needed and service is done on time More

Service was completed in a timely manner. I was informed thr Narrative in above box covers the experience. Work was completed in a timely manner. I was kept abreast of progress and recommendations as the work w Narrative in above box covers the experience. Work was completed in a timely manner. I was kept abreast of progress and recommendations as the work was being performed. More

Professional Fixed the minor issue very quickly and professionally. Jason has constant communication with me throughout the process and was very easy to work with. Fixed the minor issue very quickly and professionally. Jason has constant communication with me throughout the process and was very easy to work with. Will return More

Fast and simple Jason was prepared for my service appointment and the process went smoothly. He provided clear explanations of what was done and why. I appreciate hi Jason was prepared for my service appointment and the process went smoothly. He provided clear explanations of what was done and why. I appreciate his professionalism. More

Snow tire swap Had snow tire swap performed here. There was an issue with wheel fitment but the dealership ordered new wheels to ensure correct fit and clearance. Had snow tire swap performed here. There was an issue with wheel fitment but the dealership ordered new wheels to ensure correct fit and clearance. More

Great service Nate was very accommodating and informative from the start. His passion for his work and care for the customer is top notch! Great experience all the Nate was very accommodating and informative from the start. His passion for his work and care for the customer is top notch! Great experience all the way. More