Luther Brookdale Volkswagen - Service Center

Nest service ever Nate in the service department got me a great price on new tires and even worked with another dealership to correct a mistake they made on a previous Nate in the service department got me a great price on new tires and even worked with another dealership to correct a mistake they made on a previous repair. I was greeted by name the minute I got out of my car and kept updated throughout the repair on the status. Every interaction with this dealership has exceeded my expectations. More

Knowledgeable Service Staff Jason did a good job keeping us updated with status of our service. He was knowledgeable about the results of the inspection and services. We were ple Jason did a good job keeping us updated with status of our service. He was knowledgeable about the results of the inspection and services. We were pleased with a 10% discount since the service took longer than anticipated. More

Wonderful service and customer care I enjoy the quality of service... Being greeted while driving in to the vehicle Bay is nice and welcoming. All of the service personnel were great and I enjoy the quality of service... Being greeted while driving in to the vehicle Bay is nice and welcoming. All of the service personnel were great and went beyond the normal level of service. More

Great service department with great people working there. I had a great experience from the call I made to the end. Everything went smooth and called with updates department with great people working there. I had a great experience from the call I made to the end. Everything went smooth and called with updates on status of car. More

Scheduled maintenance. New snow tires. Excellent service, detailed inspection and communication of tire options. Thank you Jason. Although after spending over $1000. It wo yo old have bee Excellent service, detailed inspection and communication of tire options. Thank you Jason. Although after spending over $1000. It wo yo old have been nice if I was offered a quick vacuuming of my car. More

Fast Oil change on my TDi, helpful and friendly staff Very nice clean dealership. My TDi oil change was very reasonable. Highly recommend. I will be having my Jetta and my girlfriend’s Golf serviced here Very nice clean dealership. My TDi oil change was very reasonable. Highly recommend. I will be having my Jetta and my girlfriend’s Golf serviced here from now on. More

2015 jetta service Excellent service! Answered all questions in a way I could understand. Helped answer questions throughout the service about what was/wasn’t covered Excellent service! Answered all questions in a way I could understand. Helped answer questions throughout the service about what was/wasn’t covered under warranties, costs and impact of deferring maintenance so I could make informed decisions. Extremely friendly and not frustrated by “stupid” questions. i love that they texted pictures and details since I sit in meeting 6+ hours a day and didn’t have time to take calls! More

Recall service Nate did a great job getting everything set up and organized. Making it real easy for me to drop off my vehicle and go to work. Nate did a great job getting everything set up and organized. Making it real easy for me to drop off my vehicle and go to work. More

80000 maintenance service done The service advisor was professional, thorough and friendly to work with. I was able to schedule the appointment for the day I wanted. The work was do The service advisor was professional, thorough and friendly to work with. I was able to schedule the appointment for the day I wanted. The work was done in a timely manner. The dealership employees were friendly and offered to help me if I needed it. More

Good service Great customer service. Great facilities to wait while work is completed. My only complaint is that if there are as many things wrong with my car that Great customer service. Great facilities to wait while work is completed. My only complaint is that if there are as many things wrong with my car that they say there are, then VWs are pieces of **** and I won’t buy another one.... but that complaint is for the car and not Jason. Jason was awesome. More