Luther Brookdale Volkswagen - Service Center

Service people were friendly,took the time to explain what needed to be done and had pictures to show of the job when completed. Called to explain work needed people were friendly,took the time to explain what needed to be done and had pictures to show of the job when completed. Called to explain work needed before beginning the repair.. More

Service was fast and I was happy that Jason was understanding about me having to come back to finish my 60K check. He helped me schedule the appt and was very was fast and I was happy that Jason was understanding about me having to come back to finish my 60K check. He helped me schedule the appt and was very friendly! Great job Jason!! More

Tail light / fog light Bought CPO from this dealer, brought in for service under warranty, was told not covered because car was in accident with signs of repair prior to me Bought CPO from this dealer, brought in for service under warranty, was told not covered because car was in accident with signs of repair prior to me purchasing car. Was upset that CPO inspection / Car Fax did not report before buying. They did understand and covered under CPO warranty. I am VERY satisfied with level of customer service and their understanding. Bummed to learn my car was in accident after buying and owning for a year. More

Very nice work Service for my car was done quickly and professionally, service representative Alex and Jason was very helpful and professionally trained, highly rec Service for my car was done quickly and professionally, service representative Alex and Jason was very helpful and professionally trained, highly recommended this dealership to other very friendly and nice people to work with More

Great Always great to stop In and have my car serviced at Brookdale. Great professional staff with caring knowledge of the VW car lineup. I would recommend Always great to stop In and have my car serviced at Brookdale. Great professional staff with caring knowledge of the VW car lineup. I would recommend colleagues to visit Brookdale for all their service needs. Thanks! More

good service it is the best vw dealer! I would re visit next time for service it was very helpful and clean environment and good customer servic. it is the best vw dealer! I would re visit next time for service it was very helpful and clean environment and good customer servic. More

Better visit than usual I was apparently lucky when I brought my car in for servicing. My car was finished early, while I waited. The agent who helped me was friendly and w I was apparently lucky when I brought my car in for servicing. My car was finished early, while I waited. The agent who helped me was friendly and welcoming and gave me additional information about my car lock mechanism, etc. also kept me informed as I was waiting. Jason was great. I always trust the work, but I have had excessive and frustrating waits in the past. More

Questionable In looking at the engine, it doesn't seem to me that any work was done. There seems to be no indication of new parts or dirt displaced from things bei In looking at the engine, it doesn't seem to me that any work was done. There seems to be no indication of new parts or dirt displaced from things being removed and replaced. More

New battery and push button start The service team at Brookdale VW is a 11 out of 10! They are kind, respectful, knowledgeable, professional and expeditious. I know I am in good hands The service team at Brookdale VW is a 11 out of 10! They are kind, respectful, knowledgeable, professional and expeditious. I know I am in good hands when I go there. More

Phenomenal Service I had a last minute issue with my cars' battery. They were able to get me in quickly and a shuttle so I could attend some important meetings. Follow u I had a last minute issue with my cars' battery. They were able to get me in quickly and a shuttle so I could attend some important meetings. Follow up on the issue and maintenance services needed was timely and thorough. I couldn't ask for a better experience. More