Luther Brookdale Volkswagen - Service Center

Wonderful experience! Very well taken care of. Great experience on behalf of all departments at Brookdale Volkswagen! Lovely new facility too. Has good vibes all around. I would recommend this deal Great experience on behalf of all departments at Brookdale Volkswagen! Lovely new facility too. Has good vibes all around. I would recommend this dealership to anyone. More

Always take Care of me I bought my Jetta here a few years ago. My key was having a hard time turning to to “off” position occasionally, so I scheduled an appointment to have I bought my Jetta here a few years ago. My key was having a hard time turning to to “off” position occasionally, so I scheduled an appointment to have them take a look at it. They replaced the ignition switch (I don’t know if that’s what is called.. not a car guy) for free and didn’t even charge labor. I guess it was covered under a warranty. It was done very quickly. I am always pleased with their customer service at this dealership. More

Fast efficient but expensive The service was good and they finished it much faster than i expected. The service rep Jason was fast to respond to my inquiries and very professional The service was good and they finished it much faster than i expected. The service rep Jason was fast to respond to my inquiries and very professional. He was courteous and pleasant to work with. The only downside was my first call to the dealership, where i attempted to get info about the drop off service. The representative who picked up the phone was very rude and made it seem like I was bothering her. My car had just broken down and I was just checking my near-by service options and having that specific rep. respond in that way left a poor first impression. More

Excellent The workers were very helpful, fast, and knowledgeable about my car. I had questions they had answers, and the customer service was great. I would hig The workers were very helpful, fast, and knowledgeable about my car. I had questions they had answers, and the customer service was great. I would highly recommend people to Luther Brookdale VW. More

Great service Went in to have noise coming from the front checked out, did an exceptional job tracking it down and getting it done!! Overall wonderful experience. Went in to have noise coming from the front checked out, did an exceptional job tracking it down and getting it done!! Overall wonderful experience. More

Excellent and Informative The crew in your service department are friendly, attentive and knowledgeable! Jason (both of them) always is to the point yet not pushy. I would hi The crew in your service department are friendly, attentive and knowledgeable! Jason (both of them) always is to the point yet not pushy. I would highly recommend this facility for service to your automobile! More

20,000 mile service My service manager Jason greeted me and walked me through everything. Then he kept me updated and checked in with me when they found my wheels would My service manager Jason greeted me and walked me through everything. Then he kept me updated and checked in with me when they found my wheels would need alignment. It was all completed in less than the estimated time. Great service! More

6 year maintenance Brookdale Volkswagen has an awesome service center. They are well organized and quick with service. Friendly employees, I would highly recommend them! Brookdale Volkswagen has an awesome service center. They are well organized and quick with service. Friendly employees, I would highly recommend them! Five star dealership. More

Great service, finished on time Started work on time. Friendly. Great space for waiting and getting some work done. No high-pressure attempts to add a bunch of additional services, b Started work on time. Friendly. Great space for waiting and getting some work done. No high-pressure attempts to add a bunch of additional services, but provided me estimates for additional work that needs to be done. More

Excellent Customer Service As always....Luther Brookdale VW provides top notch customer service and maintenance on my 2017 Tiguan. Nate Kate is to be commended on his professio As always....Luther Brookdale VW provides top notch customer service and maintenance on my 2017 Tiguan. Nate Kate is to be commended on his professionalism and excellence customer service. Thank you to everyone in the service department!! More