Luther Brookdale Volkswagen - Service Center

They are very supportive. The sales person and other staff that attended to me listened and guided me through the selling and buying process of my car. It was a nice experienc The sales person and other staff that attended to me listened and guided me through the selling and buying process of my car. It was a nice experience. More

Service was great When I tried to use Service Express, it seemed they were too busy but they rescheduled me for another day. Work on my car was completed while I waite When I tried to use Service Express, it seemed they were too busy but they rescheduled me for another day. Work on my car was completed while I waited and off I drove - everything done to my satisfaction. Everyone I dealt with was very nice and helpful. More

Recall visit Actual work took a little longer than first indicated (overnight stay for sealer to set) but I was provided a loaner car which worked out fine. Actual work took a little longer than first indicated (overnight stay for sealer to set) but I was provided a loaner car which worked out fine. More

Fast Easy Pleasant Nate did a great job explaining everything and answering my questions! I was in and out in a very reasonable amount of time. Great experience overall. Nate did a great job explaining everything and answering my questions! I was in and out in a very reasonable amount of time. Great experience overall. More

Golden Buggy Well-Served Fast, Efficient and Courteous! Received promptly Registered and Explained completely Car washed Assessment explained Nice waiting room and refres Fast, Efficient and Courteous! Received promptly Registered and Explained completely Car washed Assessment explained Nice waiting room and refreshments. Too long section. I was about to quit. More

Customer focused service I was able to schedule the service for a time that suited my schedule, and the service was completed within the time the saaid it would. I was able to schedule the service for a time that suited my schedule, and the service was completed within the time the saaid it would. More

Thank you Jason D., you are the best! Jason took care of my car right away, despite pulling in without calling ahead. The repair took less then 1 hour and i was on my way. Jason kept me Jason took care of my car right away, despite pulling in without calling ahead. The repair took less then 1 hour and i was on my way. Jason kept me informed the whole time, i appreciated it very much! More

Oil change Jason noted I was due for a 30k check that included oil change. Recommended an alignment based on check up. Had car aligned. Happy with results. Jason noted I was due for a 30k check that included oil change. Recommended an alignment based on check up. Had car aligned. Happy with results. More

Amazing Friendly fast service, took great care of not only my car but keeping me informed of various things that needed attention that I was not aware of Friendly fast service, took great care of not only my car but keeping me informed of various things that needed attention that I was not aware of More

Finally fixed After at least 4 trips to the service center and leaving my car for repair twice it seems the issue is fixed. This was a frustrating experience becaus After at least 4 trips to the service center and leaving my car for repair twice it seems the issue is fixed. This was a frustrating experience because each time I left I was told a specific action had resolved the issue. The. Days later I realized it was not. This is the reason I rate 2 stars. The staff was nice. Scott and his manager were sympathetic to my irritated state of mind.my car was at the service center as much as with me in the month of February. Would have been nice to be comped an oil change or some other future service for my inconvenience. Also, the lady who cashiers is very nice. Sorry I don't remember her name More