Luther Brookdale Volkswagen - Service Center

The service was great and fast . Scott did a wonderful job . I gave this rating because the service was excellent. Scott kept updating me on the status of my vehicle , scott is very professional and friendly. I gave this rating because the service was excellent. Scott kept updating me on the status of my vehicle , scott is very professional and friendly. More

Secret results Didn't realize a check would cost that much about 90% was labor. When i got my report back there were things marked as needing attention that were nev Didn't realize a check would cost that much about 90% was labor. When i got my report back there were things marked as needing attention that were never discussed with me. I still have no idea what the problem is and this review is the first I've heard from anyone. If i wasn't required to have the maintenance done at a VW dealership, i wouldn't come back. This in no way reflects the demeanor of the employees, who are all lovely. But nice employees don't cancel out the price and lack of communication. Thanks. More

Superb The service I received at Luther Brookdale Volkswagen was superb! I would recommend them to anyone. They took care of my oil change and recall and ev The service I received at Luther Brookdale Volkswagen was superb! I would recommend them to anyone. They took care of my oil change and recall and even offered to come to my place of work on their day off to install a part I ordered. Top notch! More

Jason is terrific I received great customer service from Jayson. He was very honest about the service I was asking for for my vehicle, and I appreciated his information I received great customer service from Jayson. He was very honest about the service I was asking for for my vehicle, and I appreciated his information. More

Great Service! My Service Advisor was awesome and was very helpful! He let me know I needed New Rear Tires and made my first time visit very welcoming! I will defini My Service Advisor was awesome and was very helpful! He let me know I needed New Rear Tires and made my first time visit very welcoming! I will definitely be bringing my car back there for service in the future! More

Great people! From the time I dropped off my car to the time I picked my car up service was in constant contact about what my car needed and what it was going to t From the time I dropped off my car to the time I picked my car up service was in constant contact about what my car needed and what it was going to take to repair it, using the MyKaarma app. I received updates with pictures of the parts that needed to be replaced and or repaired “I love that” and when I picked up the car it was washed, I barely recognized it, Thank You More

Amazing Customer Service I am new to the area and I needed to get my car serviced, and I am so glad I decided to take my car to Luther Brookdale VW! Scott Smith was great and I am new to the area and I needed to get my car serviced, and I am so glad I decided to take my car to Luther Brookdale VW! Scott Smith was great and really listened to my concerns and gave my the service I needed. I will never take my car to another dealership and I’ll even be buying my next car from them! They have earned my business by providing exceptional customer service! More

Above and Beyond Just the fact that I am filling this out is amazing! I was stuck at home with a sick child and Scott drove my vehicle to my house so I would have it i Just the fact that I am filling this out is amazing! I was stuck at home with a sick child and Scott drove my vehicle to my house so I would have it in the morning. Above and beyond! More

Attention to detail and respectful of my time and budget Brought the car in for an oil change. The service manager notified me of the 50,000 mi maintenance coming up. He reviewed each component and only se Brought the car in for an oil change. The service manager notified me of the 50,000 mi maintenance coming up. He reviewed each component and only selected the ones that we agreed made sense to do at the time. As they worked on the car, they found a few things they wanted to bring to my attention. The service manager, Alex, came out to find me with photos of everything they found, explained the issue with each one, and just how critical it was (or wasn't). I elected to repair some, and not others, and Alex made sure I got to the ones that really needed it. When they were all finished, it was a half hour less time than they estimated. Been going here alot, and will keep coming back. Price is right, and the staff looks to educate the customer, rather than just try to sell the customer... More

Oil Change The oil change and inspection was quick and thorough, and Scott was very friendly and informative as to how things work at Brookdale VW. It was a gre The oil change and inspection was quick and thorough, and Scott was very friendly and informative as to how things work at Brookdale VW. It was a great first visit to the dealership and I will definitely be back for future service needs. More