Luther Brookdale Volkswagen - Service Center

Very friendly The service person was very friendly and patient with all the questions I had. They had very confident answers and made me feel very welcome The service person was very friendly and patient with all the questions I had. They had very confident answers and made me feel very welcome More

Timely and informative They let me know exactly what was happening and very prompt with service. I was able to both get an appointment and be seen very quickly. Very friendl They let me know exactly what was happening and very prompt with service. I was able to both get an appointment and be seen very quickly. Very friendly staff. More

Should have used Luther in the first place. My car broke down late at night and I had it towed to a private shop close by on the recommendation of a coworker. They quote, unquote "fixed the pr My car broke down late at night and I had it towed to a private shop close by on the recommendation of a coworker. They quote, unquote "fixed the problem". I didn't even make it out the parking space of the shop! The car was there another week as they diagnosed the engine misfire issue. They had the car another week before declaring it "repaired" l. Picked the car up, drove it three days before the problems returned requiring it to be yet again. This time I had it towed to Luther VW in Brooklyn Center, working with William in the service department. Their technician quickly discovered the issue, performed the repairs and also gave the car a bumper to bumper inspection catching a few items the other shop missed. They've restored my confidence in knowing my car is roadworthy and won't leave me stranded. I should have had it towed to the dealership the first time! Lesson learned. More

30k service All good, no issues. Service is always very good here. I will continue to use them for my two VW cars. Quality of work is always top notch. All good, no issues. Service is always very good here. I will continue to use them for my two VW cars. Quality of work is always top notch. More

Great Service From calling to set up my appointment to having the loaner car all ready for me, Luther VW service center really exceeded my expectations. Jason, our From calling to set up my appointment to having the loaner car all ready for me, Luther VW service center really exceeded my expectations. Jason, our service associate, was helpful and stayed in contact throughout the morning with updates. More

Good service Job well done. I needed filter change and other checks to be done. The guys did a good job while I was working from their business Center. Thank you. Job well done. I needed filter change and other checks to be done. The guys did a good job while I was working from their business Center. Thank you. More

Great service as always. As always, great and friendly service. We got in very quickly to have our vehicle serviced. It's always a great experience coming here. All employees As always, great and friendly service. We got in very quickly to have our vehicle serviced. It's always a great experience coming here. All employees are very knowledgeable and helpful. We have never thought about going somewhere else to have our vehicle serviced because of our experiences here. Thank you so much for your help and making us feel so at ease. More

Good People Everyone was very helpful! They have very nice, and polite, staff at this locations. My wife brings her Atlas here for every service. It is close to Everyone was very helpful! They have very nice, and polite, staff at this locations. My wife brings her Atlas here for every service. It is close to our house. More

Sat 11/10/18 service Wonderful customer service Sat. 11/10/18 afternoon. It took less time than anticipated. Checking out with payment by check was easy; admin person ver Wonderful customer service Sat. 11/10/18 afternoon. It took less time than anticipated. Checking out with payment by check was easy; admin person very nice. More

All aspects were Great. Whenever I go in for service, the staff is very accommodating professional all work is done on time and price is reasonable. I am always very satisfi Whenever I go in for service, the staff is very accommodating professional all work is done on time and price is reasonable. I am always very satisfied. More